Problems Installing SEP 11 on a Win 2008 server 64 bits
Updated: 08 Nov 2010 | 6 comments
This issue has been solved. See solution.
I have problems when trying to install SEP11 on WIN 2008 server 64 bit.
The message that shows me is as follows:
First:Symantec Endpoint Protection has detected that there are pending system change that require a reboot. Please reboot the system and rerun the installation.
Second:The wizard was interrupted before Symantec Endpoint Protection could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.
I try the following fix, the first message is gone but the second message remains.
- Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\PendingFileRenameOperations - Back up the registry key
- Delete the registry key
- Install the software without restarting the computer first (Restarting the computer may result in the registry key being placed back in the registry before installation.)
- Restore the registry key from the backup location.
Can anyone help me…?
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hi
Remove liveupdate
delete liveupdate folders
install liveupdate and then install SEP
if you are still getting pending file rename error; check this document
you have to rename the autoupdate key
http://www.symantec.com/business/support/index?page=content&id=TECH103109&locale=en_US
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Please paste the SEP_Inst.log
Please paste the SEP_Inst.log
Please go to run and type %temp%
Look for a file called SEP_inst.log
In the log file look for return value 3 and paste 6-7 lines before that
We need all the instances for the Return value 3
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
c:\program files\symantec\symantec
Hello ,
Please paste the logs as requested above also remove Symantec Liveupdate from Add remove if it is installed & patches from c:\program files\symantec\symantec , c:\program files\common files\symantec \symantec endpoint protection & c:\documents and settings\all users \application data \symantec & live update folders from the above path's if exsist .
Remove pending file key from the registry if it is present .
Install Live update and then initate setup.exe
(Please take reg back up before making changes to it )
Thank you
Swapnil
SOC Team .
Please don't forget to mark your thread solved with whatever answer helped you.
Refer the below KB
use solution A mentioned in the below KB
http://www.symantec.com/business/support/index?pag...
---------------------------------
Vikas
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Don't forget to mark your thread as 'solved' with the answer that best helped you!
Thanks!!!!
Thanks for all replies!!!!
I Install the live update, then the SEP and it worked.
Thank You
Kathia
No server communication
After installing the SEP, the shield don't have the green dot. No server communication.
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