Hello, 

I was trying to install SEP 12.1.4 on Windows 2012 R2. During the installation process it suddenly rolls back. I tried to reboot and reinstall it, but got the same behavior.

I attached SEP_INST.log.

Can you please advice how to solve this issue ?

regards,

Alex

Attachment(s)

SEP_INST.zip   150 KB 1 version

Check the thread

https://www-secure.symantec.com/connect/forums/install-error-4

article

http://www.symantec.com/docs/TECH167813

is ita fresh install?

When I opened regestry I found that String Value 'AppData' has been set already to "%USERPROFILE%\AppData\Roaming". So that does not help.

No, I had to uninstall it and reinstall the same version.

did you try using cleanwipe?

Have you cleanwipe your system?

Try it

Silent and Interactive installation type is rolling back

found in the log

ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
 

Can you also post SIS_INST.log

What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

Yes, I did. It did not help. 

Yes, Cleanwipe did not help.

Removing regestry items mentioned in the article did not help as well.

SIS_INST attached.

Attachment(s)

SIS_INST_7.txt   753 KB 1 version

Seems to be failing at trying to load the virus defs:

[FinalizeContent] UseLatestPackage( "VirusDefs", "NAVCORP_70" ) failed with HRESULT 0x80004005.

Can you try installing the unmanaged client from the download ISO?

Similar thread here the other day which you can review:

https://www-secure.symantec.com/connect/forums/install-interrupts-after-almost-completing

Install 11.X version and then run 12.x on top of it.. should work

Hi,

Thank you for posting in Symantec community.

Check this recent thread talks more about troubleshooting if SEP client is rolling back.

https://www-secure.symantec.com/connect/forums/install-interrupts-after-almost-completing#comment-9701451

Thank you for your answers !

I managed to install unmanaged client and then assign it to appropriate server.

Hope this will not happen again.

Best regards,

Alex