Problems installing unmanaged client in Win7 64

Created: 23 Mar 2010 | Updated: 10 Jun 2010

PaulWolpert

Generated an unmanaged client from 11.0.5002 (64).

Tried to install in on a Win7 64 machine running raid 1.

Setup appeared to run, but product never installed. On restart raid thought there were problems and rechecked the volume but found no issues.

Any thoughts?

Paul

Quick Look Solution

Also if you are using SEP

Also if you are using SEP 11.0.5002 then you need to follow this

Windows 7 / 2008 R2 - SEP Client installation rolls back

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009110411364348

Work around for issue:

Open and log into Symantec Endpoint Protection Manager
Select Admin
Select the 11.0.5002.0 package you wish to deploy (either WIN32BIT or WIN64BIT)
Click on Export Client Install Package
Enter the folder location for the client package
Uncheck the box for create a single .EXE file for this package.
Select Settings and Features desired and Policy settings and Mode and click on OK
After the package has finished exporting open the Symantec_Endpoint_Protection_11.0.5002.333_RU5 CD 1\SEP directory and copy the LuCheck.exe and LUSETUP.EXE in to the folder where expanded package was exported overwriting the existing LuCheck.exe and LUSETUP.EXE.
The package can then be deployed via the Migration and Deployment Wizard

This will need to be done for both the 32bit and 64bit clients.

Filed Under

Tags:

Security, Endpoint Protection (AntiVirus) - 11.x, Endpoint Protection (AntiVirus), Agents, Installing, Windows

Comments

P_K_

Trusted Advisor

Mar

2010

Go to run and type

Go to run and type %temp%

Look for SEP_Inst.log

in the log file search Return value 3

Past e 5-6 lines before and after that

Prachand MCSE-2012 Symantec Technical Specialist (SCTS)

P_K_

Trusted Advisor

Mar

2010

SOLUTION

Also if you are using SEP

Also if you are using SEP 11.0.5002 then you need to follow this

Windows 7 / 2008 R2 - SEP Client installation rolls back

http://service1.symantec.com/SUPPORT/ent-security....

Work around for issue:

Open and log into Symantec Endpoint Protection Manager
Select Admin
Select the 11.0.5002.0 package you wish to deploy (either WIN32BIT or WIN64BIT)
Click on Export Client Install Package
Enter the folder location for the client package
Uncheck the box for create a single .EXE file for this package.
Select Settings and Features desired and Policy settings and Mode and click on OK
After the package has finished exporting open the Symantec_Endpoint_Protection_11.0.5002.333_RU5 CD 1\SEP directory and copy the LuCheck.exe and LUSETUP.EXE in to the folder where expanded package was exported overwriting the existing LuCheck.exe and LUSETUP.EXE.
The package can then be deployed via the Migration and Deployment Wizard

This will need to be done for both the 32bit and 64bit clients.

Prachand MCSE-2012 Symantec Technical Specialist (SCTS)

PaulWolpert

Mar

2010

Prachand, Thanks, however we

Prachand,

Thanks, however we never had install cd's. Done from a download.

Any suggestions on working around the cd?

Paul

P_K_

Trusted Advisor

Mar

2010

When i said CD , i was

When i said CD , i was referring to the download folder .

Open the download folder

and look for the SEP folder there

\Symantec_Endpoint_Protection_11.0.5002.333_RU5_AllWin_EN_CD1(2)\SEP

Prachand MCSE-2012 Symantec Technical Specialist (SCTS)

Rafeeq

Mar

2010

hi

as prachand said did u look for the log file?
you dont need a cd, export package as he mentioned and try running it locally

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Vikram Kumar-SAV to SEP

Symantec Employee

Accredited

Mar

2010

The download that you have is

The download that you have is the same thing that CD has.

Vikram Kumar

Symantec Consultant