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Problems installing unmanaged client in Win7 64

Created: 23 Mar 2010 • Updated: 10 Jun 2010 | 6 comments
This issue has been solved. See solution.

Generated an unmanaged client from 11.0.5002 (64).

Tried to install in on a Win7 64 machine running raid 1.

Setup appeared to run, but product never installed.  On restart raid thought there were problems and rechecked the volume but found no issues.

Any thoughts?


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P_K_'s picture

Go to run and type %temp%

Look for SEP_Inst.log

in the log file search Return value 3

Past e 5-6 lines before and after that

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

P_K_'s picture

Also if you are using SEP 11.0.5002 then you need to follow this

Windows 7 / 2008 R2 - SEP Client installation rolls back

Work around for issue:

  1. Open and log into Symantec Endpoint Protection Manager
  2. Select Admin
  3. Select the 11.0.5002.0 package you wish to deploy (either WIN32BIT or WIN64BIT)
  4. Click on Export Client Install Package
  5. Enter the folder location for the client package
  6. Uncheck the box for create a single .EXE file for this package.
  7. Select Settings and Features desired and Policy settings and Mode and click on OK
  8. After the package has finished exporting open the Symantec_Endpoint_Protection_11.0.5002.333_RU5 CD 1\SEP directory and copy the LuCheck.exe and LUSETUP.EXE in to the folder where expanded package was exported overwriting the existing LuCheck.exe and LUSETUP.EXE.
  9. The package can then be deployed via the Migration and Deployment Wizard

This will need to be done for both the 32bit and 64bit clients.

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

PaulWolpert's picture


Thanks, however we never had install cd's.  Done from a download.

Any suggestions on working around the cd?


P_K_'s picture

When i said CD , i was referring to the download folder .

Open the download folder

and look for the SEP folder there


MCT MCSE-2012 Symantec Technical Specialist (SCTS)

Rafeeq's picture

as prachand said did u look for the log file?
you dont need a cd, export package as he mentioned and try running it locally

Vikram Kumar-SAV to SEP's picture

The download that you have is the same thing that CD has.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search use it.