I can't understand something from your post, the agent works fine with the CD/DVD monitoring and it hangs when you ignore them?
Did it happen on more than one computer?
I suppose that you have a burning software of some kind on your machine, what is it?
Do you use a virtual drive of some kind?
I can see 2 things that could
possibly cause that issue:
-
Agent/system is defective - try reinstalling the agent, also try to remove the agent and see if the problem persists.
-
maybe the agent hangs because it is trying to check the installed drives/software and it get's stuck somewhere.
I have not encountered this issue before.
let's try to resolve it and understand where is the problem..
Kind Regards,
Naor Penso