Client Management Suite

Afternoon everyone,

Please bare with me, first timer posting in forums regarding a problem Im having :)

Over the last couple of weeks I have been struggling with filters, import tasks policy tasks etc etc not actually automatically updating properly or at all when our computer environment changes (eg new machines / re-imaging). Filters just dont update automatically and policies dont update automatically only when they are run manually. Even the AD import / sync tasks dont accurately relfect our AD environment.

I found that on the server itself, most of the windows schedule tasks "could not start" and I cant manually run them unless I specify a valid "run as" user and the last run time was around when I started experiencing problems.

Does anyone have any advise / fix for this issue? I need to understand the relationship between Altiris and the Windows schedule tasks and if there is an area which I can specify the account used for these tasks (I'd hate to have to go through each task manually and select a valid account to run these tasks within windows schedule tasks). I wasnt around for the implementation of this system but as far as I am aware, that no changes have been made to any system user accounts.

Any suggestions would be welcome. Our environment currently runs NS/CMS 7 and I hope im on the right track for fixing this issue.

Thankyou,

Jonathon

dont' update unless they are physically in use. However, it sounds as if you may have a rights issue. What account is running the scheduled tasks? What OS is your server on?

tasks are "could not start. "
I presented this problem in several enviroment, the solution is:

click in the NS
All Programs> Accessories> System Tools> Scheduled Task

  I changed the task NS.Weekly to "NT AUTHORITY \ SYSTEM" and execute this task.all the Scheduled tasks reverted to defaults.

P.S.: If this works please let the community knows about it.

May be antivirus software? Can you exclude from scanning C:\WINDOWS\Tasks ?

Guys, Thanks for the reply, they has been very helpfull.

Cesar's fix has seem to do the job. Now all the tasks are running on their set schedules and all I had to do is update the NS.Weekly schedule and run it. All schedules now run as NT AUTHORITY / SYSTEM account details.

Ill be monitoring things closely in my environment to ensure that this has fixed my issue but so far my policies and filters and updating/rolling out automatically as expected.

The server run 2003 but one more quick question, when you set a schedule in Altiris for a task to run, does it use the Altiris account credentials to run these tasks or does it rely these on the windows schedule tasks using a system account. I guess I just want the confidence to know if I make changes and/or enable policies and schedules in the console itself, that it will work with the permissions specified instead of having having to contantly check back into windows schedule tasks and reset the account details needed to run tasks.

Regards

Jonathon

the task of Altiris  running with the SYSTEM account by default, for some reason and certain enviroment these are automodifican and are run as user of Altiris, and stop working.

Hey Guys,

 Just to quickly report in. That fix has solved my issues and things have been going well.

Best of luck if anyone else has this issue.