Endpoint Protection

Hi all,

recently the hard disk where SEP was installed died. We mounthly use the utility to backup the database and saved it to a DVD, but only this backup, sadly we did'not know we have to backup the folder "Server Private Key Backup" too. I changed the disk and reinstall the OS and SEP 11.0.6 and then restore the database from backup, the restore was succesfully but the "Symantec EndPoint Protection Manager" service stoped inmidiatly, and every time I restart it was the same. The version that the previous server was not 11.0.6, that's why I reinstall SEP using the CD we have, 11.0.1, but then when I try to restore using the same backup I received this message: "Restore failed reading from the backup file due to a problem with the file system".

When I first install SEP I was evaluating it, and did't pay attention to the install process and more sooner than leter this server became the production server for SEP and now I don't remember the encryption password I used ( I know, too bad for me). I think maybe this is way I can not recover the database from backup, is'n it?

Do you think I can recover at least some policys from that backup?

Thank you and best regards. 

In order to complete the restore process , you need to run the management server configuration wizard after restoring the backup

So run the management server configuration wizard and then try to login to SEPM

Thanks Prachand for your answer, I'm restoring the database again now and when finish I will try your suggestion, but it is possible succesfully restore the database without keystore.jks and server.xml? couse i don't have those files.

regards.

You need to have the Encryption password, keystore.jks and server.xml file in order to properly restore.

Also we need to have same settings for Symantec Endpoint Protection Manager as the previous installation.

Check the below article

Title: 'Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager'
Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH102333&locale=en_US

Thanks for your reply Mr. Kimar, but what if I don't have those files? I only have the Database backup.

If you restore the database this will show the Policies and Groups those were there in the previous console.

For Client communication you will have to push the Sylink.xml file to all the client, as we will not eb able to restore the certificates.

Ok, I already restore the database, but now I can't login because the "Symantec EndPoint Protection Manager" service shutdown when I try to login. In event viewer-->application log I found :

Event Type: Error
Event Source: semsrv
Event Category: None
Event ID: 4096
Date:  12/23/2010
Time:  9:27:27 AM
User:  N/A
Computer: MARDOM-VS-01
Description:
The Java Virtual Machine has exited with a code of -1, the service is being stopped.
 

May this be for problems with the backup/restore?

Regards. 

Check this article and see if you can find the reason

Title: 'Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log'
Web URL: http://www.symantec.com/docs/TECH102415

Also upload the scm-server-0.log file from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs folder

Hi,

I checked the article but none of the answers works for me. Attach my scm-server.log file.

Thanks for your help!

Attachment(s)

logs_9.zip   2 KB 1 version

Check the following article

Title: 'You receive the following Java-1 error in the scm-server-0.log: "Can't read local server from database!"'
Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH97028&locale=en_US

Ok, I think that could help me but, how can I execute that "select" on the embeeded database??

Ok, I found hoy to execute the query on the database:

"c:\program files\Symantec\Symantec Endpoint Protection\ASA\Win32\dbisqlc.exe" and using the same ODBC that SEPM use. I was configuring the name of the server with UPPERCASE but on the database the name of the server was in lowercase. That solved the problem.

Thank you and best regards Mr. Kumar.