Problems with SEP12.1.2015.2015 (SEP 12.1 RU2)
I recently upgraded my SEP implementation from 12.1 RU1 (12.1.1000.157) to 12.1 RU2 (12.1.2015.2015). In doing so, I noticed a few problems since the upgrade. I have a Windows Server 2008 R2 running Demote Desktop Services for 16 approx people. The backup on this Server is Acronis Backup & Recovery 11. The backup uses VSS to take snapshots during the backup. The Application Log reports an Event ID 513 (Microsoft-Windows-CAPI2) error at the start and end of every backup:
Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
AddLegacyDriverFiles: Unable to back up image of binary EraserUtilRebootDrv.
The system cannot find the file specified.
The SEP 12.1 RU2 client on the RDS Server had the following installed:
Virus, Spyware, and Basic Download Protection
Advanced Download Protection
Proactive Threat Protection
Network Threat Protection
When SEP 12.1 RU2 is uninstalled, and SEP 12.1 RU1 is put back, the backup completes without any errors in the logs.
On laptops running Windows 7 and the upgraded SEP 12.1 RU2 client, an hour glass is displayed without access to the desktop. When RU2 in uninstalled and RU1 is put back, the issue is resolved. Same components on both SEP versions.
Any help would be appreciated.