Our installation of SEP 11.0.4 was running great until the other day when I attempted to log in. The initial errors were that it could not connect to the report server. After following the advice of others in the forum to attempt to do a repair install, now when attempting to log in to SEPM, receive the "Failed to Connect to Server" message. Looking at services, noticed that the Symantec Endpoint Protection Manager service is stopped. Start the service, and it starts, then shuts down after about 10 seconds and displays "The Java Virtual Machine has exited with a code of -1" in the event viewer.
I've done the following troubleshooting steps:
1) Ran the Management Server Configuration Wizard.
2) Verifies that USERS has the correct permissions to the directory that SEP is installed to.
3) Verified that
3) Put Tomcat in debug mode. Below are the debug files:
This is the catalina.out file:
Jun 23, 2009 12:01:56 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-9090
Jun 23, 2009 12:01:58 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8443
Starting service SCM
Apache Tomcat/4.1.37-LE-jdk1.4
Has valid SAV license
Info>> No SNAC license file in E:\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: ================== Server Environment ===================
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.name = Windows 2003
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.version = 5.2
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.arch = x86
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.version = 1.5.0_15
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vendor = Sun Microsystems Inc.
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.name = Java HotSpot(TM) Server VM
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.version = 1.5.0_15-b04
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.home = E:\Symantec\Symantec Endpoint Protection Manager\jdk\jre
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: catalina.home = E:\Symantec\Symantec Endpoint Protection Manager\tomcat
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.user = null
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.language = en
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.country = US
Jun 23, 2009 12:02:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: scm.server.version = 11.0.4000.2295
And below is the scm-server-0.log file:
2009-06-23 12:02:01.569 SEVERE: ================== Server Environment ===================
2009-06-23 12:02:01.569 SEVERE: os.name = Windows 2003
2009-06-23 12:02:01.569 SEVERE: os.version = 5.2
2009-06-23 12:02:01.569 SEVERE: os.arch = x86
2009-06-23 12:02:01.569 SEVERE: java.version = 1.5.0_15
2009-06-23 12:02:01.569 SEVERE: java.vendor = Sun Microsystems Inc.
2009-06-23 12:02:01.569 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-06-23 12:02:01.569 SEVERE: java.vm.version = 1.5.0_15-b04
2009-06-23 12:02:01.569 SEVERE: java.home = E:\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-06-23 12:02:01.569 SEVERE: catalina.home = E:\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-06-23 12:02:01.569 SEVERE: java.user = null
2009-06-23 12:02:01.585 SEVERE: user.language = en
2009-06-23 12:02:01.585 SEVERE: user.country = US
2009-06-23 12:02:01.585 SEVERE: scm.server.version = 11.0.4000.2295
2009-06-23 12:02:04.632 SEVERE: ================== StartClientTransport ===================
2009-06-23 12:02:04.788 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.io.IOException: Error writing to server
at sun.net.www.protocol.http.HttpURLConnection.writeRequests(HttpURLConnection.java:421)
at sun.net.www.protocol.http.HttpURLConnection.writeRequests(HttpURLConnection.java:433)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:955)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:367)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:542)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.
Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:575)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
Anyone have any suggestions?
Thanks!
Mike