Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Problems with Symantec Installation Manager - times out when "Verifying products for download. Please wait..."

Updated: 21 May 2010 | 8 comments
deejerydoo's picture
+2 2 Votes
Login to vote

I wait and wait and after about 40+ minutes I get error messages:

"The following products were unable to be verified for download:

<Insert various components of CMS (the product I have selected in SIm to be installed) here. This appears to be fairly consistent in the components listed, but has changed occasionally.>

Check your Internet connection and click Retry, od click Cancel to go back and modify your selection."

I have tried running SIM on a couple of different networks, both of which have worked fine with SIM, until recently, so the problem isn't at my end. I have had a cuple of Symantec techs confirm to me today that Symantec has had an outage of some sort, (a licensing server or something i think) since yesterday afternoon (Monday afternoon/evening US time - I'm in Australia). They both said that the issue should have been resolved by now, but I'm still banging my head against a wall here.

If there's anybody in the US that is having a similar problem and would like to take over chasing Symantec about this until I am back on-line in another eight hours or so, then pleae feel free... Otherwise... I'll call APAC support in the morning, again...

Comments

Joseph Rodgers's picture
02
Jun
2009
1 Vote +1
Login to vote

I have the same problem. 

I have the same problem.  Please update this thread if you find a solution.  I will do the same.  This is as of 9-11am (EDT -0400) on 6/2/2009

-Joe

jjesse's picture
02
Jun
2009
0 Votes 0
Login to vote

been getting it since yesterday

If you look at the log it says something about problems contacting lindon.extranet.altiris.com or something like that.  Wonder if someone threw a switch at Symantec incorrectly

Jonathan Jesse Practice Principal ITS Partners

Matt Alexander's picture
02
Jun
2009
1 Vote +1
Login to vote

Problem with extranet.lindon.altiris.com

We're looking into this issue right now. We'll post back a reply as soon as we know more about the issue and it's resolution.

Thanks,
Matt

If a post answered your question, please "Mark As Solution".

jjesse's picture
02
Jun
2009
0 Votes 0
Login to vote

working on it

Heard back from some of my contacts at Symantec, they are aware of the problem and working on it

Jonathan Jesse Practice Principal ITS Partners

Drone's picture
02
Jun
2009
0 Votes 0
Login to vote

Got the problem too

Getting same error in Sunny NJ at 2:30pm est

deejerydoo's picture
02
Jun
2009
0 Votes 0
Login to vote

OK... I'm back on-line and we are still having problems...

This is starting to get serious...

I now only have less than one day to set up a demo of CMS/DS for a potential new client.

How can an outage as serious as this happen for this long?

Joseph Rodgers's picture
03
Jun
2009
0 Votes 0
Login to vote

All, As of 8:17am June 3,

All,

As of 8:17am June 3, 2009 (EDT -0400) I was able to verify successfully

Regards
Joe

Pascal.KOTTE at BECHTLE's picture
17
Jul
2009
1 Vote +1
Login to vote

I got same from 2 days now !

thanks to update us ;-)

I put more detail in there
https://www-secure.symantec.com/connect/forums/sim...

~Pascal @ Bechtle~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF&l