Endpoint Protection Small Business Edition

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  • 1.  Problems upgrading 12.1.3 to 12.1.4

    Posted Nov 27, 2013 07:03 AM

    This is the second instance that I have had issues upgrading from RU3 to RU4 at two different customer sites. I am rapidly losing confidence in Symantec EndPoint SBE as a product

     

    SetACL finished successfully.

    2013-11-27 11:27:48.507 THREAD 19 INFO: Upgrade: Adjusted inheritance flag on C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data
    2013-11-27 11:27:48.507 THREAD 19 INFO: Executing command - stop semsrv
    2013-11-27 11:27:48.597 THREAD 19 INFO: The Symantec Endpoint Protection Manager service is not started.
    2013-11-27 11:27:48.597 THREAD 19 INFO:
    2013-11-27 11:27:48.597 THREAD 19 INFO: More help is available by typing NET HELPMSG 3521.
    2013-11-27 11:27:48.597 THREAD 19 INFO:
    2013-11-27 11:27:48.597 THREAD 19 INFO: Waiting for service termination: semsrv
    2013-11-27 11:27:48.597 THREAD 19 INFO: Checking whether the service is stopped: semsrv
    2013-11-27 11:27:48.597 THREAD 19 INFO: Retrieve status for service semsrv
    2013-11-27 11:27:48.679 THREAD 19 INFO: The status for semsrv' service is 1
    2013-11-27 11:27:48.682 THREAD 19 INFO: Service is stopped.
    2013-11-27 11:27:48.682 THREAD 19 INFO: Run Command:[C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\SemSvc.exe, -uninstall, semsrv]
    2013-11-27 11:27:48.682 THREAD 19 INFO: Trying #1
    2013-11-27 11:27:48.732 THREAD 19 INFO: Return Code:0
    2013-11-27 11:27:49.733 THREAD 19 INFO: Checking whether the service is installed: semsrv
    2013-11-27 11:27:49.814 THREAD 19 INFO: 'semsrv' service is installed...
    2013-11-27 11:27:49.814 THREAD 19 INFO:         STATE              : 1  STOPPED
    2013-11-27 11:27:49.818 THREAD 19 INFO: Trying #2
    2013-11-27 11:27:49.858 THREAD 19 INFO: Return Code:-6
    2013-11-27 11:27:50.858 THREAD 19 INFO: Checking whether the service is installed: semsrv
    2013-11-27 11:27:50.939 THREAD 19 INFO: 'semsrv' service is installed...
    2013-11-27 11:27:50.940 THREAD 19 INFO:         STATE              : 1  STOPPED
    2013-11-27 11:27:50.943 THREAD 19 SEVERE: Failed to uninstall the semsrv service!
    2013-11-27 11:27:50.943 THREAD 19 SEVERE: java.lang.Throwable: Failed to uninstall the semsrv service!
    2013-11-27 11:27:50.943 THREAD 19 SEVERE:  at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1374)
    2013-11-27 11:27:50.943 THREAD 19 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
    2013-11-27 11:27:50.943 THREAD 19 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
    2013-11-27 11:27:50.944 THREAD 19 SEVERE:  at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    2013-11-27 11:27:50.944 THREAD 19 SEVERE:  at java.lang.Thread.run(Thread.java:724)
    2013-11-27 11:27:50.944 THREAD 19 SEVERE: Upgrade.doUpgrade java.lang.Throwable: Failed to uninstall the semsrv service!
    2013-11-27 11:33:58.464 THREAD 15 INFO: UpgradeFinalPanel >> saveStage > Launching log file...

     

    Why do I get this error? EndPoint install will now not start the manager and its staus is set to disabled in services. Looks like I will have to fully remove the product and rebuild from the recovery file, this is very poor



  • 2.  RE: Problems upgrading 12.1.3 to 12.1.4

    Posted Nov 27, 2013 07:18 AM

    Turn on advanced logging and post the log here for review if needed

    http://www.symantec.com/docs/TECH102413

     



  • 3.  RE: Problems upgrading 12.1.3 to 12.1.4

    Posted Nov 27, 2013 07:33 AM

    Hi Brian

     

    I have managed to resolve this by running the repair (re-running the 12.1.4 setup) and picking up the recovery file

     

    This had do be done as the endpoint protection manager service had gone from the services list after the failed upgrade. Hence I could not run the log's you required