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Procedure from integrate Asset with ServiceDesk

Created: 12 Sep 2012 • Updated: 25 Sep 2012 | 2 comments
SmartSys's picture
This issue has been solved. See solution.

Hi everyone,

Someone know the procedure from integrate Asset with ServiceDesk?

I need that when I register a new incident show me the asociated asset but I know how integrate this feature.

Thank you in advance for your help.

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toomas's picture

By default, properly configured SMP connection should do it. If it's not working even with a working SMP connection, check if IsUsingAMS is set to True in ServiceDeskSettings.

What exactly seems to be wrong, CMDB information not appearing in Incident forms?

SmartSys's picture

Thank you,

I found the problem. I had problem with the numbers of departments. I had reconfigure to reduce the records and it's working sucessfully.