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  • 1.  Process Automation Error

    Posted Nov 14, 2012 04:03 PM
      |   view attached

    I just finished a fresh installation of Service Desk 7.5 and am unable to access "Process Automation" under the Admin tab.  I get the following error:

     

    Process Manager Error
     
    Message: Declaration referenced in a method implementation cannot be a final method. Type: 'SD.AutomationRules.Incident.IncidentRulesetArguments'. Assembly: 'SD.AutomationRules, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.
    Log:
    at System.Reflection.CustomAttribute._CreateCaObject(Void* pModule, Void* pCtor, Byte** ppBlob, Byte* pEndBlob, Int32* pcNamedArgs) at System.Reflection.CustomAttribute.CreateCaObject(Module module, RuntimeMethodHandle ctor, IntPtr& blob, IntPtr blobEnd, Int32& namedArgs) at System.Reflection.CustomAttribute.GetCustomAttributes(Module decoratedModule, Int32 decoratedMetadataToken, Int32 pcaCount, RuntimeType attributeFilterType, Boolean mustBeInheritable, IList derivedAttributes) at System.Reflection.CustomAttribute.GetCustomAttributes(Assembly assembly, RuntimeType caType) at Symantec.Workflow.RulesEngine.RuleFactory.RegisterAutomationLibraries() at Symantec.Workflow.RulesEngine.RuleFactory.get_Services() at LogicBase.Ensemble.RulesEngine.AvailableServices.Page_PreRender(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Web.UI.Control.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     

    Any help would be greatly appreciated.

     

    Thanks,

     

    Eric

     

     



  • 2.  RE: Process Automation Error

    Broadcom Employee
    Posted Nov 14, 2012 04:08 PM

    Did you perform the install on a new machine or did you re-use an existing ServiceDesk machine? The SD.AutomationRules dll file mentioned is no longer in existence in ServiceDesk 7.5. All of the dll files pertaining to Automation rules have been renamed to start with Symantec.ServiceDesk.

     

     



  • 3.  RE: Process Automation Error

    Posted Nov 14, 2012 04:20 PM

    I uninstalled 7.1 from the server and deleted the process manager database (off box) since we never went live with 7.1.  I guess this is probably caused by some residual files from the old installation then?



  • 4.  RE: Process Automation Error
    Best Answer

    Posted Nov 14, 2012 05:33 PM

    You're correct, some residual files remain even after running the uninstall.

    The error you're getting here is the same I received when I tried to get this up and running in a test environment for evaluation.

    If you're going for a fresh install you'll want to remove the entire process manager directory and clean out the temp folder of the user accoutn being used to install service desk.



  • 5.  RE: Process Automation Error

    Broadcom Employee
    Posted Nov 14, 2012 05:52 PM

    You may also want to look in the ProgramData folder and make sure any ServiceDesk or Workflow folders are removed as well.



  • 6.  RE: Process Automation Error

    Posted Nov 15, 2012 05:55 AM

    Exactly same problem here. I'm removing all traces of old installation. I will give you news when I'm done.



  • 7.  RE: Process Automation Error

    Posted Nov 15, 2012 07:02 AM

    Thanks for all!

    You must delete all traces of old installation and everything works.

     



  • 8.  RE: Process Automation Error

    Posted Nov 15, 2012 09:38 AM

    Tha worked for me as well.  Thanks so much!