ServiceDesk

Hello

I am currently on ServiceDesk 7.5 MP1 and I am wondering if it's possible to setup an automation rule to email the assignee of a subtask when the subtask is created.  I tried to create a rule under the ruleset OnTicketEdited but did not see a relevant selection in the group condition drop down.

All subtasks start with the "subtask".   Task actions are usually data events.  I can't remember if OnTaskAssignmentChanged was a built-in ruleset or not but if it's not there do the following:

1. Under the ruleset listings for IM, click Add Ruleset.
2. Name the ruleset whatever you want I named it OnTaskAssignmentChanged.
3. Change the ruleset type to Data event.
4. Change event dropdown to TaskAssignmentChanged.
5. Click Save.

Add a rule to the new rulset and give it the following:

Condition: Task name starts with "subtask" (without quotes)
Action: Send email to new task assignee using "your email template"

That should get you what you're looking for.