Are you wanting to create ServiceDesk Incidents or just a Process?
Is there a reason you can't use the Web Services?
- http://localhost/SD.IncidentManagementSimple/IncidentManagement.asmx?op=SubmitIncidentAndReturnPID
It would depend what information you are wanting to store, is this a migration from an older version of SD?
Check this Symantec article to see the closed migration SQL used to get an idea of what Tables are used.
Migrate existing closed ServiceDesk 7.0 MR2, 7.1 SP1 & SP2 tickets to ServiceDesk 7.5
https://support.symantec.com/en_US/article.HOWTO79564.html
You'll need to add data to
You will need to make sure to up the Process IM number too
Find the last number and add the number of tickets you've created to it, or your ReportProcess number will create duplicates and cause lots of problems.
UPDATE [ReportProcessGenerator]
SET [LastUsedIdentity] = #
WHERE [TYPE] = 'IM-'