Video Screencast Help

Process Type Action Questions

Created: 25 Mar 2013 • Updated: 25 Mar 2013 | 2 comments
Lark's picture
This issue has been solved. See solution.

I have a couple of questions about Process Type Actions that I'm hoping someone can help with.  Sorry to put them all together but I'm thinking if someone knows the answer to one they'll know them all.

  1. Is it possible to get a workflow that has been triggered by a Process Type Action to refresh the Process Page for that ticket?  This would be useful for workflows that update something in the ticket (name, assignments, impact etc) that don't show up until you click the Refesh link.
  2. Can you change the order of the Process Actions in the list on the Process Page? It looks like a straight unsorted query of the db table ProcessTypeAction so I guess I could wrangle the table directly but perhaps there is a more elegant method?
  3. On the end of my list of Process Actions is a "Send Email" link.  Its not in the ProcessTypeAction table so how did it get there?
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TGiles's picture

Hopefully this will help you out.

1. To my knowledge there isn't a way to force a Process View page refresh after executing a Process Type action.

2. The Process Type actions are simply displayed based on the order they appear in the database. There isn't a designed mechanism for sorting these entries.

3. The Send Email action is a built in Workflow Process Type that appears onces you've defined an Email template. 

Lark's picture

Thanks TGiles.  Good to at least have a confirmation.