Process Type Action Questions
Created: 25 Mar 2013 • Updated: 25 Mar 2013 | 2 comments
This issue has been solved. See solution.
I have a couple of questions about Process Type Actions that I'm hoping someone can help with. Sorry to put them all together but I'm thinking if someone knows the answer to one they'll know them all.
- Is it possible to get a workflow that has been triggered by a Process Type Action to refresh the Process Page for that ticket? This would be useful for workflows that update something in the ticket (name, assignments, impact etc) that don't show up until you click the Refesh link.
- Can you change the order of the Process Actions in the list on the Process Page? It looks like a straight unsorted query of the db table ProcessTypeAction so I guess I could wrangle the table directly but perhaps there is a more elegant method?
- On the end of my list of Process Actions is a "Send Email" link. Its not in the ProcessTypeAction table so how did it get there?