ServiceDesk

I'm working on a workflow that will be available as a Process Type Action for Incident Management.

I'd like to include a button to resolve the incident right from that form.  The form would have a Close Code and Resolution notes fields and could do some validation.

I know at this point the Incident would be part-way through the SD.IncidentManagementSimple.  Ideally I'd like to automatically progress it through the Resolved path and do all the normal things like manage SLAs, trigger rulesets etc.

What is the best way to do this?

I think SD.IncidentMnagementSimple has some listeners setup. If it does, I think you could send a message to it to finish up the workflow. I've not actually done this, so I can't say how it works, but I do know that listeners can be setup and messaged to for just this type of task.

Thanks michael.george - that form does have some listeners set up - one for IM,CM and PM.   I should have remembered that from when I looked at an issue where PM was not closing associated IM tickets.

I triggered the IM one from my process type action and it worked very well.