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Process: w3wp.exe (3384) Module: AltirisNativeHelper.dll Source: AlertManager.ProcessInboxes Description: Inbox processing exception: Inbox authentication failed.

  • 1.  Process: w3wp.exe (3384) Module: AltirisNativeHelper.dll Source: AlertManager.ProcessInboxes Description: Inbox processing exception: Inbox authentication failed.

    Posted Oct 11, 2012 11:53 AM

    All, 

    We are running NS 6..

    Has anyone come accross the following error messages?  

     

     

    Process: w3wp.exe (3384)
    Thread ID: 4396
    Module: AltirisNativeHelper.dll
    Source: AlertManager.ProcessInboxes
    Description: Inbox processing exception: Inbox authentication failed. -ERR Logon failure: unknown user name or bad password.
     
    Process: w3wp.exe (3384)
    Thread ID: 3984
    Module: AltirisNativeHelper.dll
    Source: AlertManager.ProcessInboxes
    Description: Inbox processing exception: Inbox authentication failed. -ERR Logon failure: unknown user name or bad password.
     
    Process: w3wp.exe (3384)
    Thread ID: 5024
    Module: AltirisNativeHelper.dll
    Source: AlertManager.ProcessInboxes
    Description: Inbox processing exception: Inbox authentication failed. -ERR Logon failure: unknown user name or bad password.
     
    Noting that only the Thread ID is different in each of the errors listed... We have validated our Application Identity user name and password and services have been restarted.
     
    Any insight would be of greate assitance.
     
    Thanks in advance.
     
    -Matt
     
     
     


  • 2.  RE: Process: w3wp.exe (3384) Module: AltirisNativeHelper.dll Source: AlertManager.ProcessInboxes Description: Inbox processing exception: Inbox authentication failed.

    Posted Oct 11, 2012 12:24 PM

    Is it to do with your smtp gateway? Perhaps the account specified for that has had a password change or been removed from the mail server.



  • 3.  RE: Process: w3wp.exe (3384) Module: AltirisNativeHelper.dll Source: AlertManager.ProcessInboxes Description: Inbox processing exception: Inbox authentication failed.

    Broadcom Employee
    Posted Oct 11, 2012 12:34 PM

    Processing inboxes means the incoming e-mail credentials for Helpdesk inbox.

    Based on error message formatting, I would say it is exactly what the message says - a logon failure to a POP3 mailbox.

    Perhaps the Helpdesk inbound mailbox credentials have changed?



  • 4.  RE: Process: w3wp.exe (3384) Module: AltirisNativeHelper.dll Source: AlertManager.ProcessInboxes Description: Inbox processing exception: Inbox authentication failed.

    Posted Oct 11, 2012 01:32 PM

    It could also be that your Exchange administrator disabled POP3 by mistake. Or, if you upgraded to Exchange 2010 recently, POP3 is off by default and needs to be turned back.

    There's also the possiblility that Plain Text Authentication was turned off by mistake.

    Your HelpDesk has to match Exchange exactly. There are some similar authentications available to Exchange, but the Exchange Account must match the HelpDesk exactly.

    I went through this when we upgraded to Exchange 2010. Our admin didn't want to enable Plain Text Authentication, but he was finally convinced otherwise.