Processing Attachments/Screenshots via helpdesk inbox
rcindytech
March 12th, 2009
We are testing the automatic processing of emails to generate tickets in helpdesk. We are currently using 6.0 SP3. I have done some testing and I can't get attachments to come through when sent in via email. I saw where screenshots were not working in this version of helpdesk but wasn't sure if anyone came up with a work around.
Any errors?
Are you getting any error messages in the Altiris Log Viewer when you attempt to generate a ticket via an email w/attachment?
What type of attachment
What type of attachments are they? Have they been defined?
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