ServiceDesk

Hello,

  SD 7.1.2...    Because of this cross site scripting poop, I have users who are trying to reopen tickets but the review link is not using the FQDN.  The settings in Admin are showing everything I have with FQDN...   They click to reopen but cannot type because the HTML control is fubared.

  Anyone here know where this is generated at in the IM module?  

Thanks,

Jamie

Were the URLs in ServiceDeskSettings changed or were these always the FQDN? These changes will only affect new processes, but not the old ones that are already there.

How are the Local Machine Configuration variables configured?

ProcessViewerPageURL is only generated in the Event Configuration tab of a Dialog Workflow component and can only be used there. You can create your own url to view the ticket by using a merge text and creating the following string:

http://servername/ProcessManager/Reports/ProcessReportDetails1.aspx?ReportProcessID=Global.ReportProcess

The Global.ReportProcess is from the Global variable and then in the email you would change the drop-down to a Variable Web Link and drag that merge text over to the email body.