Is your firewall set to allow traffic on these two ports? if so, then allow logging on your firewall rules to troubleshoot where the traffic is being blocked.

Hi,
There is no firewall in the network.  I can try the SEP Support tool. However, is there any other recommendations?
 

Are you running the font server on the same system as your SEP manager? What SEP 11client features are you running?

hi,
yes am running the Font server on the same system as SEPM.  All are the features of SEP is installed.
When I disable the SEP,  the application does not work still.

What is the exact Extensis product and version that you are using?

Hi,
The version is 2.0!!!

so does it work when you totally remove SEP ?

you can try turning off tamper Protection to check if thats blocking it.

Try stopping the SEP website in IIS and see if the font server works. It is possible that the font server and SEP are having conflicts with the default website.

Read this KB on

How to manually move Symantec Endpoint Protection Manager to a custom Web site without reinstallation

http://service1.symantec.com/support/ent-security....

You can also try posting your issue in the Extensis forums.

http://forums.extensis.com/jforum/forums/list.page

Best,
Thomas

Hi
Thank you so much for the update. Will try this and update.
Also thanks for the link of Extensis forum.

Hi
Actually the link below...we will try this...and check on it.

How to manually move Symantec Endpoint Protection Manager to a custom Web site without reinstallation

http://service1.symantec.com/support/ent-security....

Turn of firewall in one client and in the Extensis - Universal Font Server 
For this in registry

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC

smc_engine_status 0 – means turned OFF 1- turned ON.

Check whether it is working.
If working create a new rule in firewall to allow 8080 and 3125 ports and keep it in top.
For this refer these links
Need Advice - How to create a firewall rule to block a port.
Symantec Endpoint Protection Manager - Firewall - Policies explained
Symantec Endpoint Protection 11.0 Network Threat Protection (Firewall) Overview and Best Practices White Paper