Video Screencast Help

Prompting Credential

Created: 20 Mar 2013 • Updated: 14 Apr 2013 | 8 comments
This issue has been solved. See solution.

Hi Team,

When ever I am opening outlook getting below promt. Please suggest.

Please see the screen shot

Operating Systems:

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JesusWept3's picture

Most likely because the EV Server you are connecting to needs to be added to the proxy bypass list in Internet Explorer

You can also have a look at this technote, however some of them require access to the EV Server, so you may need to contact your EV administrators if you are just a regular end user

Rob.Wilcox's picture

It might also be that you have cached credentials, and then the password has changed ..  I mean cached in Internet Explorer/Windows 7.  Have a look in the User Account part of Control Panel?

dineshnegi's picture

Hi Rob,

I am using windows 7 can you please let me know step by step

JesusWept3's picture

It's in the technote I posted, scenario 6, your best though us to contact your EV admin team

JesusWept3's picture

Typically when its cached it *should* have the username and password already filled out
optimal word being should

dineshnegi's picture

I had Open the User Accounts application by navigating to Start | Control Panel and double-clicking on the User Accounts icon.

Can you please let me know after 1st point

. Click the Advanced tab and click Manage Passwords

screen shot attach

EV promt.jpg