Endpoint Protection Small Business Edition

What is the proper procedure for reporting bugs?

I was told in a post here that the bug I am experiencing was fixed in 12.1 RU1.  However, I am running 12.1 RU1 and still experiencing the bug.  Here it is:

Whenever I update a client to the Full Laptops Desktops and Workstations Feature set, upon the next scan I get previous New Risk Founds from those machines.  I upgraded our network to 12.1 RU1 a few weeks ago, but started all workstations off on the basic server feature set.  Slowly, I am converting all workstations from basic server to full workstation feature set.  Each machine that I convert, if there were any previous risks uncovered by the previous version of SEP, the feature set conversion triggers that old risk to be rediscovered.  Hence, I get invalid New Risk Found emails.

You can find here all the fixes made in RU1 version:

New fixes and features in Symantec Endpoint Protection 12.1 Release Update 1
http://www.symantec.com/docs/TECH174565

If you suspect that you have the bug, I think the best option is to open a case with Technical Support:

Global Technical Support
http://www.symantec.com/business/support/contact_techsupp_static.jsp

My support:
https://mysupport.symantec.com

Really the best and fastest way to get the full attention from the developers is to open a case with support.

Getting support involved, will allow the engineers to gather all the needed data to resolve the issue, and hopefully a fix will come in the next release Update (RU).