Endpoint Protection

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  • 1.  ProtectionUtilSurrogate causing Extremely High CPU

    Posted Feb 21, 2014 11:45 AM

    On a Windows Servers 2008 R2 SP1, the protectionutilsurrogate.exe *32 is causing a high cpu (between 75-90%).  The server supports one particular function (mdm) and is otherwise clear.  The SEP Client Version is 11.0.6300.803.  I have found several articles where SEP 11 MP3 fixed issues with this process before, however no new articles/discussion about this particular version.  Are there any possible culprits that are known? Or Any advice to determine a root cause?



  • 2.  RE: ProtectionUtilSurrogate causing Extremely High CPU

    Posted Feb 21, 2014 11:49 AM

    Does this happen at all times or certain times?



  • 3.  RE: ProtectionUtilSurrogate causing Extremely High CPU

    Posted Feb 21, 2014 12:02 PM

    is this a Terminal server?

    can you  disable smcgui

    http://www.symantec.com/business/support/index?page=content&id=TECH105060



  • 4.  RE: ProtectionUtilSurrogate causing Extremely High CPU

    Posted Feb 21, 2014 01:12 PM

    It has remained constant for ~12 hours straight now.  We had a CPU alert on this machine one other time this week.



  • 5.  RE: ProtectionUtilSurrogate causing Extremely High CPU

    Posted Feb 21, 2014 01:15 PM

    What roles/services does the server provide?



  • 6.  RE: ProtectionUtilSurrogate causing Extremely High CPU

    Posted Feb 21, 2014 01:20 PM

    Proxy for email gateway to LN Traveler



  • 7.  RE: ProtectionUtilSurrogate causing Extremely High CPU

    Posted Feb 21, 2014 01:23 PM

    Rafeeq, I would rather not disable the smcgui and lose all the functionalities listed in that article.  Also, I should mention, the task managers (showing tasks from all users) does not have multiple protectionutilsurrogate.exe running, only one.



  • 8.  RE: ProtectionUtilSurrogate causing Extremely High CPU

    Posted Feb 21, 2014 01:40 PM

    Are you able to upgrade to the latest 11.x version of RU7 MP4?

    Otherwise, I would have to suggest a support call. They will have you turn on some advanced logging

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