Provisioning: Skipped Journal Mailbox - EV8
Created: 11 Jun 2009 | Updated: 05 Feb 2013 | 4 comments
This issue has been solved. See solution.
Dear all,
Running the provisiong task, the following issue shows up in the reportlog:
8:23:10 1 Customer Standard Users Group customer\appevstandardusers customer Standard Users Mailbox Policy customer PST Migration Policy CN=name\, firstname,OU=mgmt,DC=customer,DC=local Skipped journal mailbox
The mailbox has been a journal recipient, but now were Journaling to a different one. It is impossible to get the mailbox archive enabled. Stopping / Starting services no effect, waited for more then 2 days.
DTrace is included as attachement.
What is needed to let EV think, this is a normal user?
Thanks in advance,
André Overweel
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Comments 4 Comments • Jump to latest comment
Why not do it the right way and create a journal task for that mailbox then point it to the same archive as your new existing journal archive?
www.quadrotech-it.com - All your EV Tools
Hi Wayne,
I have made a new journal mailbox, the one with the error is just a normal user who had configured his account for receiving journal messages in the past.
I deleted the Journal rule for this recipient within Exchange, but EV thinks it is still a journal recipient. Mailbox is never archive enabled. Do you know what info EV checks for finding out it is a mailbox that has journaling enabled?
thanks,
André
______________________
Life is too short for drinking cheap beer
Run this query,
USE EnterpriseVaultDirectory
SELECT * FROM ExchangeMailboxEntry WHERE ExchMbxType = 2
Does his mailbox info come back in the results?
If yes, delete that entry. I would also zap his mailbox and then run provisioning again.
regards,
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Hi Tony,
Thanks for your reply, it solved the problem.
I ran the mentioned query,. and indeed, both mailboxes showed up in the output.
I created a new query to change the value of the ExchangeMbxType from 2 to 1
USE EnterpriseVaultDirectory
UPDATE ExchangeMailboxEntry
SET ExchangeMbxType = '1'
WHERE MbxAlias = 'Helpdesk'
I decided not to delete the entry completely because the mailbox had never been archived.
After provisioning, I could enable the mailbox and archiving is running fine now.
Thanks.
André
______________________
Life is too short for drinking cheap beer
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