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PST migration scripted issue

Created: 31 Oct 2013 • Updated: 29 Dec 2013 | 7 comments
Anna Bool's picture
This issue has been solved. See solution.

Hi All,

I have an odd log output after running the pst migration with the evpm:

  ============================================================================
 
12:51:29 Processing PST file: \\n:\PST FILES\pstfile.pst
 
PST migration option settings: 
 
PST File: \\n:\PST FILES\pstfile.pst.pst
Vault: 1B03052B8B18638418DD5A697C0B3A40B1110000hhw-server1.domain.com
Exchange Mailbox: /o=domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Psttest2bb8
Retention Category: 1F474F664E1F33C4CAFDC5789F957F1D31b10000hhw-server1.domain.com
Mailbox Folder: PST_Items
Server Computer Name: server01.domain.COM
Shortcut Mode: MAILBOXSHORTCUTS
Merge PST Folders: 1
Include Deleted Items: 1
Set PST Hidden: 0
Set PST ReadOnly: 0
Compact PST: 1
Delete PST: 0
Cancel Mailbox AutoArchive: 1
PST Language: WESTERN EUROPEAN
 
01:41:12 PST Migration completed successfully
 
PST migration summary: 
 
PST File: \\n:\PST FILES\pstfile.pst
Number of folders processed: 6
Number of items archived to vault: 11687 of 11687
Number of items moved to mailbox: 11642 of 11687
 Number of archived items moved to mailbox: 11687
  Number of other items moved to mailbox: -145
  ============================================================================
 
 
Looks like all of the items in the pst file were archived, but 145 of them wasn't moved to the mailbox.
 
Opening the mailbox shows that those 145 items are really missing (according to the items count) , but the are also not present in the pst file.
 
Any ideas what could happen to those itmes?
 
 
 
Thanks for any advice
Anna 
 
Operating Systems:

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JesusWept3's picture

Dont suppose you have a copy of the PST file before you did this import do you?
I'm pretty sure its not meant to say -145 items though, regardless, that sounds like a bug?

Anna Bool's picture
Actually I do have a copy. I am currently in the phase of testing the process so we are not talking about actual data lost so far.
 
 But... this scenario happened more than once during my testing, and i am trying to understand this before starting the process on production environment.
 
The customer is an insurance company so this an issue. Because those 145 are actually missing both in the PST and the mailbox.
EV_Ajay's picture

Hi Anna,

I think Number of other items moved to mailbox means it moved the archived shortcut which already present in the PST. 

Thanks,

Ajay

Anna Bool's picture

It could be that, or items that was not archived due to mismatch with the message classes in the PST migration policy and moved th the mailbox as regular items.

But neither of those happened in my scenario. Those items are missing

JesusWept3's picture

the 145 items was missing from the mailbox and the Original PST file or the PST file after the import completed?

Really it shouldn't be -145, it sounds like a bug, you probably should start from scratch and dtrace the entire process and see what results you get 

Anna Bool's picture
So after dtrace (and Symantec assistance) these are the conclusions:
 
 
 
the "negative items" that are missing in the mailbox are calendar items.
 
apparently this is a know issue - enterprise vault can archive those items but can not create showrtcuts for them. 
 
http://www.symantec.com/docs/TECH60085
 
 
 
These are the message classes that the above applies on:
 
IPM.Schedule.Meeting.Request
IPM.Schedule.Meeting.Tent
IPM.Schedule.Meeting.Neg
IPM.Schedule.Meeting.Canceled
IPM.Appointment
IPM.Schedule
IPM.Contact
 
 
After unselecting them from the message classes in the PST migration policy - the migration worked fine
SOLUTION
EV_Ajay's picture

Hi Anna,

Thanks for sharing this information, which is helpful in future.

Good to know that issue is resolved.

Thanks,

Ajay