How to resolve this issue still facing.
Can you clear your question ?What is your problem ?
PTP Services is show Disable.
Can you more clear your question and also share error screen shot ?
Can you provide SEP and OS version ?
I am unable to see your error shot could please provide sep and OS version ?
Check this articles
How to Enable/Disable (TruScan) Proactive Threat Protection.
try to repair client add/remove program as per this articles
Proactive Threat Protection shows disabled and does not update definitions after install
actually i am a using standalone Machine.
open add/remove programs
select ptp and uninstall that
follow the same step and install ptp. reboot, that should fix it
Either you can remove the service as per above mention by Rafeeq or if this client is getting the defintion from SEPM server then you can try as per below attach download document.
What is the Operating system
can you please provide me location definition update in PC....
Did you follow the steps I mentioned earlier?
the latest version is 12.1.4 , uninstall and do a fresh install of 12.14 it will fix the issue.