Video Screencast Help


Created: 31 Oct 2013 • Updated: 11 Nov 2013 | 14 comments
This issue has been solved. See solution.

How to resolve this issue still facing.

Operating Systems:

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James007's picture

Can you clear your question ?What is your problem ?

alamsye's picture

PTP Services is show Disable.

James007's picture

Can you more clear your question and also share error screen shot ?

Can you provide SEP and OS version ?

James007's picture


I am unable to see your error shot could please provide sep and OS version ?

Check this articles

How to Enable/Disable (TruScan) Proactive Threat Protection.

Article:TECH103736  |  Created: 2008-01-15  |  Updated: 2008-01-14  |  Article URL
James007's picture

try to repair client add/remove program as per this articles

Proactive Threat Protection shows disabled and does not update definitions after install
Article:TECH93621  |  Created: 2009-01-24  |  Updated: 2010-01-11  |  Article URL
alamsye's picture

actually i am a using standalone Machine.

Rafeeq's picture

open add/remove programs

select sep

select modify

select ptp and uninstall that


follow the same step and install ptp. reboot, that should fix it

Sumit G's picture

Either you can remove the service as per above mention by Rafeeq or if this client is getting the defintion from SEPM server then you can try as per below attach download document.


Sumit G.

SameerU's picture


What is the Operating system


alamsye's picture

can you please provide me location definition update in PC....

Rafeeq's picture

Did you follow the steps I mentioned earlier? 

the latest version is 12.1.4 , uninstall and do a fresh install of 12.14 it will fix the issue.