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PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1

Created: 21 Oct 2012 | 7 comments
Tech_G@L's picture
Tech_G@L
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PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1 0n HP min with Intel Atom.

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Brian81's picture
Brian81 Trusted Advisor
PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1 - Comment:21 Oct 2012 : Link

Try a repair on the client.

Did you reboot the machine after upgrading?

Also, did you upgrade to latest version, RU1 MP1?

SEP Knowledge Base

Endpoint SWAT

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Chetan Savade's picture
Chetan Savade Symantec Employee Technical Support Accredited
PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1 - Comment:22 Oct 2012 : Link

Hi,

While doing an upgrade from SEP 11.x to SEP 12.1 reboot is necessary.

Reboot is necessary on SEPM machine as well as on SEP clients.

If reboot couldn't help then please pass on sylink.log from 2-3 affected machines & SST logs from the SEPM server.

Here is the location of the Symantec Endpoint Protection Support Tool:

http://www.symantec.com/business/support/index?pag...

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Ashish-Sharma's picture
Ashish-Sharma
PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1 - Comment:21 Oct 2012 : Link

HI,

What sep 12 version are you using ?

Try to Reinstall SEP client ?

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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pete_4u2002's picture
pete_4u2002 Symantec Employee
PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1 - Comment:21 Oct 2012 : Link

can you post the sylink log?

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Seyad's picture
Seyad Symantec Employee
PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1 - Comment:21 Oct 2012 : Link

Hi,

Try doing a repair for the SEP installation through Add/Remove Programs.

Also try clearing all the definitions, preferably using Rx4defsSEP Utility. If you don't have the utility contact tech support to get it. 

 

Using the "Rx4DefsSEP" utility
http://www.symantec.com/docs/TECH93036
 
You may also try clearing the definitions manually by following the article below.
 
How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
http://www.symantec.com/docs/HOWTO59193
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admin_sepm's picture
admin_sepm
PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1 - Comment:21 Oct 2012 : Link

How many client you have the same problem?

Thanks.

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1 - Comment:22 Oct 2012 : Link

Hello,

I believe the SEPM and SEP both have been migrated from SEP 11.x to the SEP 12.1.

If that is the case, I would request you to check - 

1) Check the SEPM is updated and what definitions are shown on it?

SEPM >> Admin >> Servers>> Highlight "Local site" >> Click on "Show Liveupdate downloads"

You can verify the dates with the dates on the websites below - 

http://www.symantec.com/security_response/definitions.jsp

2) Click on Download Liveupdate Content from SEPM, to update the content and check if that updates the definitions.

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

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