Endpoint Protection

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  • 1.  PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1

    Posted Oct 21, 2012 08:07 PM

    PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1 0n HP min with Intel Atom.



  • 2.  RE: PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1

    Posted Oct 21, 2012 08:38 PM

    Try a repair on the client.

    Did you reboot the machine after upgrading?

    Also, did you upgrade to latest version, RU1 MP1?



  • 3.  RE: PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1

    Posted Oct 21, 2012 09:38 PM

    HI,

    What sep 12 version are you using ?

    Try to Reinstall SEP client ?



  • 4.  RE: PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1

    Broadcom Employee
    Posted Oct 21, 2012 09:39 PM

    can you post the sylink log?



  • 5.  RE: PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1

    Posted Oct 21, 2012 09:44 PM

    Hi,

    Try doing a repair for the SEP installation through Add/Remove Programs.

    Also try clearing all the definitions, preferably using Rx4defsSEP Utility. If you don't have the utility contact tech support to get it. 

     

    Using the "Rx4DefsSEP" utility
    http://www.symantec.com/docs/TECH93036
     
    You may also try clearing the definitions manually by following the article below.
     
    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
    http://www.symantec.com/docs/HOWTO59193


  • 6.  RE: PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1

    Posted Oct 21, 2012 10:18 PM

    How many client you have the same problem?



  • 7.  RE: PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1

    Trusted Advisor
    Posted Oct 22, 2012 11:29 AM

    Hello,

    I believe the SEPM and SEP both have been migrated from SEP 11.x to the SEP 12.1.

    If that is the case, I would request you to check - 

    1) Check the SEPM is updated and what definitions are shown on it?

    SEPM >> Admin >> Servers>> Highlight "Local site" >> Click on "Show Liveupdate downloads"

    You can verify the dates with the dates on the websites below - 

    http://www.symantec.com/security_response/definitions.jsp

    2) Click on Download Liveupdate Content from SEPM, to update the content and check if that updates the definitions.

    Hope that helps!!



  • 8.  RE: PTP and NTP not getting updated after upgrading from SEP 11 to SEP 12.1

    Broadcom Employee
    Posted Oct 22, 2012 11:38 AM

    Hi,

    While doing an upgrade from SEP 11.x to SEP 12.1 reboot is necessary.

    Reboot is necessary on SEPM machine as well as on SEP clients.

    If reboot couldn't help then please pass on sylink.log from 2-3 affected machines & SST logs from the SEPM server.

    Here is the location of the Symantec Endpoint Protection Support Tool:

    http://www.symantec.com/business/support/index?page=content&id=TECH105414