One of the client ptp is dispaly waiting for update, how can i diagnose it?

go to add /remove programs

select SEP

select modify

remove PTP

reboot

again go to add/remove programs

selet SEP

install PTP

update definition

Try with this.

How to update content on a Symantec Endpoint Protection Manager that does not have Internet access

https://www-secure.symantec.com/connect/forums/proactive-threat-protection-not-updating-sepm

First stop the smc service and start again

Smc -stop for stop

smc -start for start

Second - Repair the sep client from add or remove program.

Please check.

http://www.symantec.com/business/support/index?page=content&id=TECH102663

If you try to remove Proactive Threat Protection (PTP) from the Add/Remove programs it would give you an error saying that Virus and Spyware protection cannot be installed without Truscan.
2. So modify the SEP client from the Add/Remove programs and disable "Virus and Spyware protection" AND "Proactive Threat Protection".
3. Then once the modification is complete, re-modify the SEP client from Add/Remove programs again and have both "Virus and Spyware protection" AND "Proactive Threat Protection" selected and let modification complete.
4. If this doesn't help, uninstall Live Update.
5. Delete all its folder entries in C:\Documents and Settings\All Users\Application Data\Symantec & C:\Program Files\Symantec.
6. Reinstall Live Update
7. Repair the SEP client from Add/ Remove Programs.
 

8. Stop SPC service

9] Deleted the contents of the following folder

Hkey_Local_Machine\Symantec\Symantec Endpoint Protection\AV\Storages\SymHeurProcessProtection\SymHeurProcessProtection

10] start the services and in 10 mins all the clients would update PTP definitions

Proactive Threat Protection says waiting for updates on a SEP 12 client.

Hi

Please refer the link below

http://www.symantec.com/business/support/index?page=content&id=TECH97213

Regards

What version of SEP is this for?

Run a repair of the client.

What is the status ofr your issue?

Check the attach article to troubleshoot it

Proactive Threat Protection definitions will not update, showing "Waiting for updates" or initial install definitions