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PureDisk 6.6 backup jobs always abort with error on data selections containing filenames ending with ".1"

Created: 16 Apr 2010 | 3 comments

Hi.

This is really weird.

When running normal Files & Folders backups on Windows 2003 servers, any backup job stops with error
as soon as the agent is trying to access a file name ending with ".1" (dot-one) as extension.

Here is the test to reproduce the error:

  1. Create a folder (e.g. C:\PureDiskTest)
  2. Add with notepad a simple one-line text file and save it as C:\PureDiskTest\oddfilename.1 (make sure NO .txt extension is automatically added!!)
  3. Create a Data Selection to backup C:\PureDiskTest\*
  4. Run the backup job manually

The backup job will fail. Here is an extract from the job log file:

. [2010-Apr-15 14:04:08 CEST]Executing pdrai with command:
. "C:\PROGRA~1\Symantec\NETBAC~1\\bin\pdrai" --dsid 38 --generate_po --backup --store --dstype 1 --snap --download --encrypt --segment_size 65536 --maxstreams 1 --progress "C:\PROGRA~1\Symantec\NetBackup PureDisk Agent\tmp\jobstp79216.progress"
.
Info: Job Settings
Info: Maximum Bandwidth           : no limit
Info: Don't segment types         : not set
Info: Don't segment types         : 1
Info: Enable Compression          : no
Info: Enable Encryption           : yes
Info: Offload encryption to Server: no
Info: Leave Archive Bit           : no
Info: Follow Junction Points      : no
Info: Follow Symbolic links       : no
Info: Segment Size                : 65536
Info: Number of Backup streams    : 1
Info: Failed Operation Retry count: 0
Info: Snapshot required for resource: 'D:'
Info: Snapshot succeeded
Info: Scanning input PO list: C:\PROGRA~1\Symantec\NetBackup PureDisk Agent\var\srd\38\polist.po
Info: Scan completed, 3 PO entries, longest PO is approximately 256 bytes
Info: Adjusting transaction size to 4 PO entries
Info: Starting Backup Operation
Error: 9: \\?\D:\puredisktest\oddfilename.1: could not be stored because store stream initialization failed (invalid argument)
Error: 9: stream put:unable to put backup stream: invalid argument
Error: 9: Backup PO: unable to backup object 'D:\puredisktest\oddfilename.1': invalid argument
Error: 9: Failed due to an internal error (invalid argument).
Error: 9: RAI Worker: A fatal error was encountered while processing \\?\D:\puredisktest\oddfilename.1 (at line 2 in input). Cannot continue.
Error: 4: multistore: Worker threads aborted due to failure: unknown error
Error: 4: pdrai main: unable to perform operation: unknown error
*** Error Message ***
spa.agentprogress.2140
severity: 6
server: 3
source: BackupData_BackupData
description:
 Command '""C:\PROGRA~1\Symantec\NETBAC~1\bin\pdrai" --dsid 38 --generate_po --backup --store --dstype 1 --snap --download --encrypt --segment_size 65536 --maxstreams 1 --progress "C:\PROGRA~1\Symantec\NetBackup PureDisk Agent\tmp\jobstp79216.progress" "' unexpectedly terminated with exit status 1
*** End ***
Agent Jobstep analysis: exitcode 1, status 3, progress 33.

 *** Supportability Summary ***
jobid                 = 16917
jobstepid             = 79216
agentid               = 3
hostname              = INDIANO
starttimejobstep      = April 15, 2010, 2:04 pm
endtimejobstep        = April 15, 2010, 2:04 pm
workflowstepname      = Data Backup
status                = ERROR

Anyone experiencing the same problem?

Bye,
Alberto.

Comments 3 CommentsJump to latest comment

Mark Harvey's picture

Are you still seeing this problem ?

I've attempted to reproduce (Using PureDisk 6.6.0.2) to no avail.

Can you place the client in 'debug' mode (Manage -> Clients -> More Tasks -> Set Debug Mode) and re-run the test.

Do you have a support case open for this ? If so, can you share the case ID.

Cheers
Mark

SKC's picture

I'm getting the exact same thing. I haven't opened a case yet. Just enabled debug mode.

[2010-Jul-15 15:28:23 EDT] *** Start: BackupData ***
[2010-Jul-15 15:28:23 EDT] --- Backup Files and Folders ---
[2010-Jul-15 15:28:23 EDT]Recommended Routing Tables:
[2010-Jul-15 15:28:23 EDT]0000 ffff monet.zic.pri 0
[2010-Jul-15 15:28:23 EDT]Current Routing Tables:
[2010-Jul-15 15:28:23 EDT]0000 ffff monet.zic.pri 0
 
. [2010-Jul-15 15:28:23 EDT]Executing pdrai with command:
. "C:\\PROGRA~1\\Symantec\\NetBackup PureDisk Agent\\\\bin\\pdrai" --dsid 131 --generate_po --backup --store --dstype 1 --download --compress --segment_size 131072
.
*** Error Message ***
spa.agentprogress.2140
severity: 6
server: 10
source: BackupData_BackupData
description:
 Command '""C:\\PROGRA~1\\Symantec\\NetBackup PureDisk Agent\\bin\\pdrai" --dsid 131 --generate_po --backup --store --dstype 1 --download --compress --segment_size 131072"' unexpectedly terminated with exit status -1073741819
*** End ***
Agent Jobstep analysis: exitcode 1, status 3, progress 0.
 
 *** Supportability Summary ***
jobid                 = 4812
jobstepid             = 24865
agentid               = 10
hostname              = cltmail.zic.pri
starttimejobstep      = July 15, 2010, 3:28 pm
endtimejobstep        = July 15, 2010, 3:28 pm
workflowstepname      = Data Backup
status                = ERROR

SKC's picture

I can't update the config file either? Server has been rebooted. Agent restarted etc.

[2010-Jul-15 15:48:00 EDT] *** Start: DownloadConfigfile ***
[2010-Jul-15 15:48:00 EDT] Change action is restart
*** Error Message ***
shared.inifile.2025
severity: 6
server: 10
source: DownloadConfigfile_DownloadConfigfile
description:
 Cannot find inifile: C:\\PROGRA~1\\Symantec\\NetBackup PureDisk Agent\\etc\\agent.cfg.tmp
*** End ***
Agent Jobstep analysis: exitcode 1, status 3, progress 0.

 *** Supportability Summary ***
jobid                 = 4814
jobstepid             = 24875
agentid               = 10
hostname              = cltmail.zic.pri
starttimejobstep      = July 15, 2010, 3:48 pm
endtimejobstep        = July 15, 2010, 3:48 pm
workflowstepname      = Download Config files
status                = ERROR

Execute WFAction: Mark Error
Agent update exited with error.

 *** Supportability Summary ***
jobid                 = 4814
jobstepid             = 24876
agentid               = 1683000000
hostname              = monet.zic.pri
starttimejobstep      = July 15, 2010, 3:48 pm
endtimejobstep        = July 15, 2010, 3:48 pm
workflowstepname      = Error
status                = SUCCESS

Execute WFAction: Exit
 Job exited with 1 errors, 0 warnings, 2 successes

 *** Supportability Summary ***
jobid                 = 4814
jobstepid             = 24877
agentid               = 1683000000
hostname              = monet.zic.pri
starttimejobstep      = July 15, 2010, 3:48 pm
endtimejobstep        = July 15, 2010, 3:48 pm
workflowstepname      = Exit
status                = SUCCESS