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Puredisk issue - no scheduled backup job are running

Created: 30 Jan 2013
FloAA's picture

Hello all,

I met a reccurent issue with PureDisk architecture version 6.6.3a : no scheduled backup job are running

détails of differents logs :

slapd.log :

Jan 29 11:17:35 nbupd-som slapd[6118]: connection_read(18): no connection!

Jan 29 11:25:30 nbupd-som slapd[6118]: connection_read(22): no connection!

Jan 29 11:30:16 nbupd-som slapd[6118]: connection_read(18): no connection!

pdweb-error.log :

[Tue Jan 29 11:15:31 2013] [error] [client ::1] client denied by server configuration: /opt/pdweb/htdocs/ [Tue Jan 29 11:15:31 2013] [error] [client ::1] client denied by server configuration: /opt/pdweb/error

Controller.log :

Tue Jan 29 2013 11:15:05.800240 INFO  (1074796864): Connection from 10.25.84.10 activated : pdagent 46 Tue Jan 29 2013 11:15:11.224889 INFO  (1077176640): Timeout reached for connection from 10.25.60.10 Tue Jan 29 2013 11:15:11.241392 INFO  (1077176640): Timeout reached for connection from 10.25.75.10 Tue Jan 29 2013 11:15:11.271076 INFO  (1077176640): Timeout reached for connection from 10.25.54.10 Tue Jan 29 2013 11:15:17.147818 INFO  (1075853632): Connection from 10.25.60.10 activated : pdagent 15 Tue Jan 29 2013 11:15:55.717928 INFO  (1076382016): Connection from 10.25.54.10 activated : pdagent 8 Tue Jan 29 2013 11:16:00.980828 INFO  (1074268480): Connection from 10.25.75.10 activated : pdagent 5 Tue Jan 29 2013 11:16:11.496577 INFO  (1077176640): Timeout reached for connection from 10.25.70.10 Tue Jan 29 2013 11:16:11.512855 INFO  (1077176640): Timeout reached for connection from 10.25.75.19 Tue Jan 29 2013 11:16:11.581968 INFO  (1077176640): Timeout reached for connection from 10.25.12.10

agent.log :

Tue Jan 29 2013 11:15:30.299310 ERROR (1081665856): The webservice returned an error :  Cannot retrieve next job step for Agent nbupd-som.groupe.sa.colas.com (25000000): Network error while retrieving the response.

Tue Jan 29 2013 11:15:30.299459 ERROR (1081665856): WebService call failed Tue Jan 29 2013 11:15:50.370577 INFO  (1086687552): Execute scheduled task: next jobstep Tue Jan 29 2013 11:17:30.733441 ERROR (1081665856): Network error during webservice call: Operation timed out after 120018 milliseconds with 0 bytes received

=> the only workaround we found is to reboot to PureDisk server ; after that, the jobs are launched correctly

Is it a kown issue ? if yes is there any fix for that ?

Thanks to all by advance for your help.

Regards,

Florent.