Endpoint Protection

I cannot able to push the client 11.0.4202.75 on Windows Server 2003 R2 clients
These servers use 11.0.3001.2224 and, cause the "install package" upgrade option is not working, I need to use Push Deployment wizard to upgrade them.
The tool works fine on a Windows XP Sp3 machines but not over the W2k3 servers.
Why?
I have administrators rights and the "remote registry" and "secondary logon" services are running.
What else?

The tool (PDW), complete the installation without errors, showing the Complete message. The server still run the old client.

Paolo

Hello Paolo,

The push deployment will just push the package from the server to the client.
the location will be c:\temp
once the source is placed in the location, installation will then run
i think the push is successful however the upgrade is rolling back ( installation)
analyzing the SEP_INST.log file wil help to figure out the cause
on the 2k3 server
go to start
run
%temp%
Enter
Look for SEP_INST.log file ( should be the latest one, check the date)
open it
look for return value 3, paste the 15 lines about and below of this return value if you find it.
Lets see , why the installation is rolling back.

MSI (s) (1C:3C) [11:50:28:144]: Adding new sources is allowed.
MSI (s) (1C:3C) [11:50:28:144]: Package name retrieved from configuration data: 'Symantec AntiVirus.msi'
MSI (s) (1C:3C) [11:50:28:144]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
MSI (s) (1C:3C) [11:50:28:144]: Note: 1: 2729
MSI (s) (1C:3C) [11:50:28:160]: Note: 1: 2729
MSI (s) (1C:3C) [11:50:28:160]: PROPERTY CHANGE: Adding IsAdminPackage property. Its value is '1'.
MSI (s) (1C:3C) [11:50:28:160]: Machine policy value 'DisableMsi' is 1
MSI (s) (1C:3C) [11:50:28:160]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (1C:3C) [11:50:28:160]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (1C:3C) [11:50:28:160]: Product {49C27FB0-CEEF-4A11-8114-0BFE336D3884} is admin assigned: LocalSystem owns the publish key.
MSI (s) (1C:3C) [11:50:28:160]: Product {49C27FB0-CEEF-4A11-8114-0BFE336D3884} is managed.
MSI (s) (1C:3C) [11:50:28:160]: Running product '{49C27FB0-CEEF-4A11-8114-0BFE336D3884}' with elevated privileges: Product is assigned.
MSI (s) (1C:3C) [11:50:28:160]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (1C:3C) [11:50:28:160]: PROPERTY CHANGE: Adding SETUPEXEDIR property. Its value is 'C:\WINDOWS\TEMP\Symantec'.
MSI (s) (1C:3C) [11:50:28:160]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\WINDOWS\TEMP\Symantec'.
MSI (s) (1C:3C) [11:50:28:160]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (1C:3C) [11:50:28:160]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '7984'.
MSI (s) (1C:3C) [11:50:28:160]: TRANSFORMS property is now:
MSI (s) (1C:3C) [11:50:28:160]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Its value is '1033'.
MSI (s) (1C:3C) [11:50:28:160]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '301'.
MSI (s) (1C:3C) [11:50:28:175]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Application Data
MSI (s) (1C:3C) [11:50:28:175]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Favorites
MSI (s) (1C:3C) [11:50:28:175]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\NetHood
MSI (s) (1C:3C) [11:50:28:175]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents
MSI (s) (1C:3C) [11:50:28:191]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\PrintHood
MSI (s) (1C:3C) [11:50:28:191]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Recent
MSI (s) (1C:3C) [11:50:28:191]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\SendTo
MSI (s) (1C:3C) [11:50:28:191]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Templates
MSI (s) (1C:3C) [11:50:28:191]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (s) (1C:3C) [11:50:28:191]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data
MSI (s) (1C:3C) [11:50:28:191]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents\My Pictures

The DisableMSi value is 1 so per user installation should be allowed
I dont see any return value 3 here, is it possible for you to paste 10 lines above and below
"return value 3"

do a search for "return value 3"

No results for "return value 3".

I found this one:
[15:11:04:517]: Doing action: AppSearch
Action ended 15.11.04: SetInstallStateFailed.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5. Return value 1.
Action start 15.11.04: AppSearch.

I see many "failed" messages near some "Executing op" or "serviceIsRunning: OpenService FAILED with error 1060".

Any other suggestions?

Paolo

please check this discussion

https://www-secure.symantec.com/connect/forums/sep-11010001375-re-installation-failed

But, I have no "return value 3".
Usually the value is 1.
The last one is: "Action ended 15.12.40: INSTALL. Return value 1."

Is it possibile all the Windows Server 2003 R2 have a defective LU installation? The clients, running MR3 version, are able to update the virus definitions every day without errors.

Do you need the log file?

Paolo

Please paste the install log

Sorry, the log is 22660 lines long. Too big and IE become not stable.
Any other way to send it?

Paolo