Endpoint Protection

Client is Server 2003 R2 SP2. I did this on two different servers, so I know it's not me. :-) All workstations are in User Mode and all servers are in Computer Mode.

 

I pushed an install from the SEPM 11 MR4 MP1a console using the 32-bit MR4 MP1a package. It was set to Computer Mode and verified by two people as set that way. I searched for the Unmanaged Computer using my domain account, which is a local admin on the server. We do use AD for the User Mode computers. I specifically selected the Server group it needed to go in.

 

Each time after the server checked in, it shows up under User Mode in the AD OU where my domain account is located. I have to copy it into the correct server group and switch it to computer mode from SEPM. Then I have to resync SEPM to AD to get rid of the entry in User Mode.

 

Any ideas?

 

Ray

Hi RAJP,

Our developers have looked into this and have determined once a user has installed the product in user mode all the installs from that user will be in user mode.  You need to log in as someone who has not done a user install and is not set to user mode with the package set to computer mode and it should install the package as computer mode.

Best,

Eric

Thanks, Eric.

 

It certainly threw us for a loop. Does this sound like the sequence?

 

I pushed SEP 11 to my computer from the SEPM using my domain account. The push was in user mode.

 

I did an Unmanaged Computer Discovery to locate some servers. I did the discovery from my domain account and AD SEPM login.

 

I pushed the SEP client to some servers in computer mode and had to shuffle them around to get them back into computer mode and in the proper group.

 

This will keep on happening forever for me if I use my account.

 

Ray

Eric,

Does this mean that if someone were to accidentally install one client in User Mode, any subsequent installs done by the same person will be in User Mode, regardless of install settings?

If this is true, is there any type of fix?

I'm testing right now by creating a new Admin in SEPM to try and push a new install to a test machine.

Ouch! Sounds like a terrible bug to me - in our case, there is only ONE person who ever installs - ME. And should I goof, or for some reason need a different install type, because my name is Bill, I'll go to my grave installing SEP in that mode, even if I don't want to?

Yeah, "Ouch!" pretty much sums it up.

I've verified it has nothing to do with the SEPM admin account you use, which means it's tied to either my account credentials I use to push the packages, or perhaps it will just be every PC, laptop, and server I log into for the rest of my existence...

We have never installed any pkg with user mode, but our clients randomly still do get converted to user mode.

I am also having problem...
We have around 30000 clients..
It is diff to move or change the mode.
Any fix avail..............?

We are having the same problem as cable mite.  Clients are always installed in computer mode, but some of them randomly switch over to user mode, for no apparent reason.  Is there a fix for this or one in the works?

Same here we have 7000 clients and of those approx. 160 have moved to users mode and also moved to a server group we noticed it around the begining of April but it could have started earlier. I have an outstanding case with Symantec for this I am still waiting for the Tech to get back to us on this. 

We are currently on MR2 MP1 we are about to upgrade to MR4 MP2 but this is holding us back because in testing, upgrade clients are going into user mode and into the server group.

u convert all the client from user mode to comp mode using the scipt  provided by Tech team future
Then u can use the same script to move the clients based on ipadd range.

once we ran the script  in all the servers We dint find any user mode computers.

This does not make sense. We have never installed in USER mode, yet PCs suddenly convert to user mode.

Same PRoblem encountered here we used to install the clinet in computer mode but all of the sudden it will conver into user mode, why is this happening?

Just an update, we are still experiencing this problem with MR4 MP2 new installs and also with workstations that have been off line for over 1 month and are returened to the network. What is interesting is we have found that the clients are being homed into the last modified location e.g. one of a server admins created a new location now our workstation clients are being homed into this location and in user mode. 

Hi

I have the same problem with more then 8000 clients, and randomly I have over 200 clients became to USER MODE with no reason !!
I Heard about this "Magic Script" that will convert this Buggy situation....HOW CAN I GET IT ?!?!

HELP

according to the Tech it is solve in MR4 but I see that some people said that it is not solved !!

HELP 

Mike

This is serious bug which prevent me from deploying SEP to servers, I have to put my server deployment on hold. Please fix it in MR 5 or RU 5 otherwie Symantec has to continue to support legacy SAV products.

Try this

https://www-secure.symantec.com/connect/downloads/move-clients-groups-based-ip-and-switch-usermode-computer-mode

If you are not able to access this link u can contact Symantec support
They will help you to download the tool.
 

Yes, this is very unfortunate..  all my DC's are stuck in user mode, the option to switch to computer is "grey" and the script doesn't work.  Any other recommendations?

This thread has been already discussed.

Kindly find the solution

https://www-secure.symantec.com/connect/forums/sep-clients-change-computer-mode-user-mode-also-appears-different-sepm-folder

Regards...
Ramji Iyyer