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Pushing MR5 to groups in SEPM

  • 1.  Pushing MR5 to groups in SEPM

    Posted Apr 23, 2010 05:48 PM
    I apologize in advance for the questions, but I am new to the IT industry and seem to be stupmed here. I have imported a group from our AD and am trying to push the MR5 v. 11.0.5002.0 to this group. I have it applied under the "Installed Packages" for this group. I was under the impression that once this is placed in this group that it will push the new version out to all clients in this group. I currenlty have 3 clients in the group (for testing purposes) that are running 11.0.4000.2295 that will not update to MR5 automatically. Is there something I am missing?

    Any help would be appreciated, and thanks in advance!


  • 2.  RE: Pushing MR5 to groups in SEPM

    Posted Apr 23, 2010 05:52 PM
    What is your heartbeat set to? Once the client checks in, it should receive the instructions and begin the download.


  • 3.  RE: Pushing MR5 to groups in SEPM

    Posted Apr 23, 2010 05:58 PM
    Heartbeat Interval: 5 minutes. But i have Download policies that are set to "Push mode" via the CIO.


  • 4.  RE: Pushing MR5 to groups in SEPM
    Best Answer

    Posted Apr 23, 2010 06:02 PM

    Did you set a schedule?

    I have noticed this as well. Sometimes, it takes the client 1 to 2 hours before they download and start the upgrade, even though my heartbeat is set for every 10 minutes and I can tell a new policy has been downloaded. Not sure why this is. All my clients do update eventually, just not as fast as I would like. Maybe a TA or Symantec employee can comment on this.


  • 5.  RE: Pushing MR5 to groups in SEPM

    Posted Apr 23, 2010 06:02 PM
    I am assuming that the heartbeat still works with push modes as well, after reading the description a little closer.


  • 6.  RE: Pushing MR5 to groups in SEPM

    Posted Apr 23, 2010 06:04 PM
    Ah. No schedule set at this time, as I figured that it should simply push after the 5 minute interval.


  • 7.  RE: Pushing MR5 to groups in SEPM

    Posted Apr 23, 2010 06:05 PM
    That's what I would assume as well, although it never seemed to be the case. I would check back after an hour and see what happens. Honestly, you probably just have to wait as I would bet they will upgrade sooner or later. Would be nice if it was sooner though, right. cool


  • 8.  RE: Pushing MR5 to groups in SEPM

    Posted Apr 23, 2010 06:08 PM
    Definitely! Thank for your help Brian. I'll keep you posted to see if this eventually takes.


  • 9.  RE: Pushing MR5 to groups in SEPM

    Posted Apr 23, 2010 06:11 PM
    You're welcome. Please do let us know.


  • 10.  RE: Pushing MR5 to groups in SEPM

    Posted Apr 24, 2010 01:46 AM
    Just for testing can you put some schedule and try?
    Also assure that you are having sufficient bandwidth 


  • 11.  RE: Pushing MR5 to groups in SEPM

    Posted Apr 28, 2010 11:14 AM
    The MR5 v. 11.0.5002.0 install package eventually took. It seems that there is a couple hour delay for the client to update, even though the heartbeat is set for much sooner.

    Thanks again Brian, I thought I was missing something (apparenlty not.)