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Q: Purge A3 Queue for Reporting?

Created: 27 Mar 2007 | Updated: 23 Nov 2012 | 7 comments
Frank Castle's picture
Frank Castle
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Hi,
 
I've been charged with maintaining an existing EV environment - EV 5SP6.  We commenced archiving 4 Exchange servers (for the first time) at the beginning of the year and it is still getting through the initial phase of archiving all mail pre-2006.
 
I have been using "Run Now" for the archive services each time after the queues finish processing (because of 3000 max limit and to monitor better).  In fact today I have just inititated another "run".  However management now wants to know how much pre-2006 mail we have left to archive....!
 
I understand that I can run the archive services in report mode (A3 queue) to get the necessary info.  However  there are already messages in A3 (because of "Run Now" archiving) for processing.
 
Can I still run the reports and get it in a timely fashion or can I manually purge the A3 queue and then run the reports?  What's the best way to get a report on how much mail still needs to be archived?
 
Any advice would be greatly appreciated!  Tia!
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TonySterling's picture
TonySterling Trusted Advisor Partner Accredited
Q: Purge A3 Queue for Reporting? - Comment:27 Mar 2007 : Link
I would recommend letting it finish if you can and just run your report later.
 
How many items are in the q?

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

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Frank Castle's picture
Frank Castle
Q: Purge A3 Queue for Reporting? - Comment:27 Mar 2007 : Link
There are 1545 items (1545 mailboxes to process) in the A3 queue for this Exchange server - it takes over a week or more to process this many - what with backups halting archiving overnight and also intermittent crashing (but that's another story - "insufficient resources" error in app log).
 
I am thinking that purging the A3 queue is OK as this is simply the queue of all mailboxes on an Exchange server waiting to be processed for archiving....  Unfortunately management want a report asap.
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TonySterling's picture
TonySterling Trusted Advisor Partner Accredited
Q: Purge A3 Queue for Reporting? - Comment:27 Mar 2007 : Link
3 weeks to process?  What criteria do you use to archive?
 
I guess that is a different issue.
 
I normally don't recommend it, but you can purge this queue, just be sure to stop the services first and NOT to purge anything from a1, a2, or a4.

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

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Frank Castle's picture
Frank Castle
Q: Purge A3 Queue for Reporting? - Comment:27 Mar 2007 : Link
Thanks.  I just needed a sanity check.
 
Trying to archive all pre-2006 mail which seems to be quite a bit - starting from scratch.
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TonySterling's picture
TonySterling Trusted Advisor Partner Accredited
Q: Purge A3 Queue for Reporting? - Comment:27 Mar 2007 : Link
I see, might be better to just do 1000 per pass, that way it would take a 1000 from each mailbox and finish up quicker for you in case you needed access to it like in this case.  Just a suggession. :)

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

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EV Director's picture
EV Director Symantec Employee Accredited
Q: Purge A3 Queue for Reporting? - Comment:27 Mar 2007 : Link
Hi,
 
If you're getting insufficient resources, 'error whilst sending message'.  Check the tech note database as there are articles on Microsoft registry keys to change it's memory management.

Mike Bilsborough
Director,Enterprise Vault Engineering Support 

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Frank Castle's picture
Frank Castle
Q: Purge A3 Queue for Reporting? - Comment:28 Mar 2007 : Link
Thanks, yeah I have carried out the steps in:
and
http://support.veritas.com/docs/284814 (even tho this article is not entirely relevant to what is happening)
 
I just finished re-installing Outlook 2003 and ESM w/ SP2 on the EV server.
 
This is the error I still get:
 
Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Service
Event ID: 6197
Date:  28/03/2007
Time:  11:44:27
User:  N/A
Computer: <Name changed to protect the innocent>
Description:
Error occurred when sending a message
There are insufficient resources to perform this operation.  [0xc00e0027]
 
Most likely I'm gonna need to raise a support call...
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