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Quantum Superloader Tape Jammed in Slot

Created: 27 Oct 2008 • Updated: 02 Mar 2009

We have a Quantum Superloader tape drive and have a tape in a slot that will not eject. We keep getting an elem table bad type 2B error. We've tried just about everything we can think of and have the drive partially disassembled. We tried using the Backup Exec 11d software but there is no eject media option.