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Quarantine

Created: 11 Sep 2011 • Updated: 13 Sep 2011 | 3 comments
This issue has been solved. See solution.

Hi all, I just wanted to know if it is safe to delete the files in quarantine manually as I didn't set up a time limit and it's now containing a fair few files and I don't want to go though them all one at a time. It's in Symantec Endpoint Protection

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Rafeeq's picture

Yes you can delete them, the default is 30 days;

You can delete them manually too

https://www-secure.symantec.com/connect/forums/can-i-delete-files-quarantine-folder

Mithun Sanghavi's picture

Hello,

Yes. It is safe.

How to delete Quarantined items from the Symantec Endpoint Protection Manager.
 

Question arises, "Why would you delete those files without checking what are those files.??"

There are sometimes certain important files which may have been infected by Virus and are Quarantine.

Those files could be repaired if a repair comes.

Understanding Quarantine --->

Quarantine is a special, protected area of Norton AntiVirus / Symantec Antivirus. Files in Quarantine cannot interact with the rest of your system. If files in the Quarantine are infected, then the virus, worm, or Trojan cannot spread. This means that if an infected file is part of a legitimate software program, then that software program will not have access to the quarantined file. The software program may or may not function correctly, depending on the function of the quarantined file.

Once a file has been quarantined, it can be sent over the Internet, using Scan and Deliver, directly to Symantec Security Response for analysis. Symantec Security Response will determine whether the submitted file is infected. If the file is not infected, then you will receive an email reply indicating this. If a new virus is discovered in your submission, then you will be sent updated virus definition files to detect and eliminate the new virus on your computer.

In addition to Quarantined files, the Quarantine stores two other groups of items:

  • Backup Items. For data safety, Norton AntiVirus is preset to make a backup copy of a file before attempting a repair. These backups are also stored in Quarantine. After the repaired file is verified, you can delete the infected item from the Quarantine.
  • Items Submitted To Symantec Security Response. Files sent to Symantec Security Response for analysis are isolated. After receiving the results of the analysis, you can determine what to do with the item.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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sexy unicorn's picture

I have checked them and they all seem to come up when I do a Malware scan with a different program