Video Screencast Help

Quarantine items not showing

Created: 29 Nov 2012 | 3 comments


In my symantec mail security for microsoft exchange version 2010 the items in monitors / quarantine (I mean the quarantined items) not showing. I trace the folder path and I saw that the quarantined items are there ...

Any ideas how this can be fixed? 

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stratus's picture

I found out that while I was having the SMSE open could not see the quarantined messages. When I closed the GUI and opened again I finally saw the quarantined emails.

Is this a bug?

Please advise.

toby's picture

when you have the SMSMSE UI open, can you check with the Refresh? So instead of close and reopen the console, just press F5 and check whether its updating the view?

Hope this helps


Best regards!



Stuart Lee's picture


I am having the same issue. We are not seeing the items in the Quarantined Monitor. We have to close the Symantec Mail Security console and re-open to see the quarantined messages.

Pressing F5 to refresh the queue does not work. When you press F5 it "blinks" as if it has refreshed the queue but does not display Quarantined Items that arrived after the console was opened.

Any help on this would be appreciated as closing and re-opening is not a massive issue, just a bit of an annyoance and I am sure, not how the software was designed to work.

Many thanks,