quarantine mails stucks in delivery queue . .
Updated: 23 May 2010 | 5 comments
Hi guys , ,
One of my client facing an issue with SMS for SMTP 5.0.1,
Detail : - we have configure our smtp for suspected spam should be quarantine and for 2 to 3 days i observed that no mails are getting quarantine.
and also my delivery queue is keep on increasing, when i checked one of those mail from delivery queue in message tracker the action it shows "Hold message in spam quarantine", and also i see error in in deliver queue "Failed to connect all destination SMTP Host" pls check the snap below for the same.
Those mails of delivery queue which in snap shot according to policy it should quarantine.
Did anyone faced this same issue, what is the solution for this ?, pls help me out
Discussion Filed Under:
Comments
Quarantine
You should be able to telnet from the Scanner to port 41025 on the Control Center to send a message directly to quarantine. If you can't do this you probably have some kind of issue. The BrightmailLog.log file may contain some helpful info, but you might need to contact Support to get some help here.
Kevin
thanks for reply
but kevin, im able to telnet to port 41025, how can i move those mail to quarantine ?
Hello,
Has the IP of this machine ever been changed? If so, the IP that the quarantine listens on may be incorrect.
Get the bmiconfig.xml and do a search for 41025. There should be an associated IP address. Make sure that this looks correct.
Thanks!
thanks tom
yes ip has changed once, i'll check that configuration file.
Thanks
Great its working . .
hey tom thanks for the solution, our mails are getting quarantine now..
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