Messaging Gateway

Hi,

i have policy where i quarantine unscannable emails to the spam quarantine but sometimes i have problem with spam message size which exceeds quarantine message size limit. Can i change quarantine message size limit ? I dont know where :-(.

Thanks,

Lukas

Hi Lucas,

Can you let us know what version of the product you are running?

Cheers,

Kevin

Hi Kevin,

Iam sorry :-), its  Brightmail Gateway 8.0.0-24

Lukas

Hi Lukas,

 

It is possible to change the value, although the setting is hidden and you should really contact Support to assist with this.  It's not really advised to send messages with large attachments to the spam quarantine, it's not really designed for this purpose and can affect Control Center performance.  Is the quarantine managed by admin's only, or do you allow the end users to check there quarantine and release the unscannable messages if desired?

If you allow the end users to release the messages anyway then it may be just as effective to modify the subject line making them aware the message hasn't been scanned.
 

Kevin

I have the same problem (although I still run ver 7.7).
Do you have the detailed soullution?
Could you please share with me?

Thanks,
Attila

The setting that Kevin is referring to is a hidden setting for a reason and we would prefer not to post it on the public forum. Please contact support for the steps to address this issue.

Thanks!