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quarantine size too large

Created: 21 Jan 2013 • Updated: 21 Jan 2013 | 7 comments
gharage@ctpl.co.in's picture

Hi,

Bwlow listed quaranting size is showing  10 GB

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Quarantine

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Ashish-Sharma's picture

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine

 delete it the CONTENTS of this folder ... .

Automatically delete quarantine files

https://www-secure.symantec.com/connect/forums/automatically-delete-quarantine-files

How to Manage Quarantined files

http://www.symantec.com/business/support/index?page=content&id=TECH106443

Thanks In Advance

Ashish Sharma

gharage@ctpl.co.in's picture

please check below path

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Quarantine

Provided path by you

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine

both are different.

Thanks

Ashish-Sharma's picture

HI,

Yes both i have wrongly provide sep 11 locations.

You can follow this artical

Automatically delete quarantine files

https://www-secure.symantec.com/connect/forums/automatically-delete-quarantine-files

How to Manage Quarantined files

http://www.symantec.com/business/support/index?page=content&id=TECH106443

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture

Hello,

Please follow the instructions below:

The following instructions are to be done from the Command Prompt as attempting to open the Quarantine folder in the Windows user interface may result in delays and Windows Explorer application hangs due to the large amount of files that can reside there.

Stop the Symantec service

  • Symantec Endpoint Protection

    • Click Start, then Run
    • Type: smc -stop
    • Click OK

Delete the Quarantine Folder

  • Type the following commands in the Command Prompt:

    Recreate the Quarantine Folder

    Type the following command in Command Prompt:

  • Windows 2000/XP/2003
    DEL /F /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"

    RD /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"

  • Windows Vista/7/2008
    DEL /F /S /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

    RD /S /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

  • Windows 2000/XP/2003
    MD "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"
  • Windows Vista/7/2008
    MD "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

Start the Symantec service

  • Click Start, then Run
  • Type: smc -start
  • Click OK

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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