Query about shared archives
Apologies for the test entry, but I was continuously getting a symantec error when I was trying to upload for the last two days. My issue is as follows -
User accesses a shared mailbox called Claims Admin GHO. She can see all the folder structure in the MyArchive under the inbox, which should have mirrored on the MyArchive under her vault. However, she does not have any folders under the Vault.
I checked the Archive explorer view in Enterprise Vault and it displays all the folders. However, she cant see it in the Outlook client.
We have added EV as an addin on Outlook ( 2003 ) client and we are using the Enterprise Vault Version 22.214.171.1241 and our Vault server is also of the same mode.
Could you please tell me what the issue is. For better clarity, I have pasted the screenshots of the client and the archive explorer view and the ev log files. Please advise.
For my part - the workarounds I have done so far -
(1) recreated the registry keys and downloaded the cache again
(2) reset the ev client
(3) removed and readded the Vault for personal and shared mailbox
Thanks in advance,