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Query for export all incidents

Created: 31 Jan 2013 | 2 comments

Hi,

I would like to export all incidents. I already did query for export. Everything is OK but for comment field it show only top comment. So how can I get all of the comments? Please could you help.

Thanks you.

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ohzone - CherylPeterson's picture

Hi SahyeLP,

What Symantec product is your question referring to? We may need to redirect this thread to a different forum.

Thanks
Cheryl

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CygnusX-1's picture

Are you running your Query in HelpDesk or in SQL?  If in HelpDesk you need to be sure you check 'Search Incident History'.  If in SQL you need to be sure you are querying the correct table or view, which one are you using?