Endpoint Protection Small Business Edition

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  • 1.  Query Failed error message while accessing SEPM console.

    Posted Aug 04, 2011 01:45 AM

     

    Hi All,

    I got error message below while accessing the SEPM console.

    QUERY FAILED:

    This query could not be processed for one of the following reasons:

    1. The database query timed out. Try reducing the number of filters, or increasing the SQL Server query timeout value.

    2. An unexpected error occurred. Try running the query again by using default filter values.

    3. String encoding was possibly not UTF-8, and may result from copying and pasting data instead of typing data. Try typing data in the input fields.
     
    please let anyone know about this, need your help.
     
    Thanks in advance....
     

    . 


  • 2.  RE: Query Failed error message while accessing SEPM console.

    Posted Aug 04, 2011 05:03 AM

    try this document

     

    Query Failed returned on Home page in SEPM console after a successful migration from 11.0.6 to SEP 12.1

     

    http://www.symantec.com/business/support/index?page=content&id=TECH164854

    and this one

    http://news.support.veritas.com/connect/pt-br/forums/query-failed



  • 3.  RE: Query Failed error message while accessing SEPM console.

    Posted Aug 04, 2011 02:22 PM

    Query failed usually happens due to PHP is there any other application which is using php on the same machine ?



  • 4.  RE: Query Failed error message while accessing SEPM console.

    Posted Aug 04, 2011 08:44 PM

    Thank you for your advice Rafeeq, I get back to you once I try those link. thanks again...



  • 5.  RE: Query Failed error message while accessing SEPM console.

    Posted Aug 04, 2011 08:49 PM

    hi Swapnil, there is no other application running on our SEPM server... thanks 



  • 6.  RE: Query Failed error message while accessing SEPM console.
    Best Answer

    Trusted Advisor
    Posted Aug 05, 2011 07:28 AM

    Hello,

     

    Basically this happens that for some reason when the database is not upgraded during the migration from a previous version . In that case go to

    \Program Files\Symantec\Symantec Endpoint Protection Manager\bin  (substitute Program Files (x86) in this path if working on a 64 bit system ) and run upgrade.bat then repair the SEP  manager installation through Control Panel - Add / Remove programs

    Hope this works for you!!