Question about Debug.log

Updated: 23 Sep 2010 | 3 comments

abdi_cinta

0 0 Votes

To Symantec Support
Cant you help me please

My Sep 11.0.5 Success Connect to Management Server with Green Dot on System Tray & Log Normal On SEPM, but every day i got same message from client debug.log report
Look like Possible Missing Or Corupt Virus Dfinition (StdDef & Trojan.dat)
Please tell me whats wrong ?.

03/21 08:10:06 [904:3312] NotifyNewProfileApplied: calling plugin for new policy done.
03/21 08:10:06 [904:3312] New location is Default
03/21 08:10:06 [904:3312] Third party is Enabled
03/21 08:10:06 [904:3312] SEPM Content Source is Enabled
03/21 08:10:06 [904:3312] Saving SMC State
03/21 08:10:06 [904:3312] Total=1 new app records.
03/21 08:10:06 [904:3312] chmod on file C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SerState.dat to read/write.

03/21 08:10:06 [904:3312] C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\StdDef.dat: Not found.
03/21 08:10:06 [904:3312] C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\trojan.dat: Not found.

Thank's

discussion Filed Under:

Security, Endpoint Protection (AntiVirus), Error messages

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Comments

Mar

2010

0 Votes 0

AravindKM

Try by repairing the client

Try by repairing the client from add/remove programs..
If not helps
Remove SEP
Delete following folders if present
C:\Program Files\Symantec
C:\Program Files\Symantec AntiVirus
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec

Also delete following reg keys
HKLM\Software\symantec
HKCU\Software\symantec
Install SEP and try..

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Mar

2010

0 Votes 0

abdi_cinta