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Question about email notifications

Updated: 21 May 2010 | 7 comments
ISP236's picture
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I was wondering if this is capable with SEPM:
 
Will SEPM send out instant email notifications when machines, with the client installed, respond to a virus attack?  Is it possible to set this up?
 
 

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Knottyropes's picture
20
May
2008
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Yes it is possible to do this.
I enabled it, it is somewhere in one of the posts in the last month or so.
 
 
kurt w's picture
21
May
2008
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hi
 
you can set up in monitors-notifications-notification conditions
ISP236's picture
21
May
2008
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Thanks for the replies ..
 
Are these email messages sent real time or is there a delay using the SEPM..?
 
Why I question that is because I dont understand the "Time Ranges" symantec is using:
 
- Past 24 hours
- Past week
- Past month
- Current month
- Past three months
- Past Year
- Set specific Dates
 

How or what would I choose to have messages sent to me real time?

Message Edited by ISP236 on 05-21-2008 07:00 AM

Knottyropes's picture
21
May
2008
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close to real time, I had a virus infected PC and had the email in about 5 min.
ISP236's picture
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May
2008
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5 minutes...!?!?!  Yikes.. A lot of damage can be done in 5 minutes if it isnt something that Symantec can block or stop.
So I am still stumped on how to get this all setup.  I am not sure of Symantec's logic in their setup of this type of notification.
cedwards478's picture
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May
2008
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This should do what you're asking for...
Monitors -> Notifications Tab -> Notification Conditions -> Add... -> Risk Outbreak
 
Outbreak Type: Occurrances on any computer
Notification Condition: 1 Occurrenaces within: 1 minutes
 
The help file describes other fields that you can customize.
Paul Murgatroyd's picture
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May
2008
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notifications is based on the clients detecting security risks and uploading them to the manager.  What you want is for the client to send an email out if it detects a virus, which we can't do.
 
In terms of "realtime" then 5 minutes isn't bad... what you need to consider is this: if you get a notification by whatever means from the SEP client or manager, it means we have DETECTED the virus and no matter what we could or couldn't do, it has been blocked from doing whatever it was trying to do.
 
No antivirus product can notifiy you about a threat that it didn't detect, for whatever reason.

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint