Question about the Task - Send e-mail for this incident
johnquinn
June 18th, 2008
I see there is a task in the HelpDesk which will take you directly to the built-in e-mail functionality.
I was wondering if this could be modified to have pre-defined data sent to it, namely a specified contact in the These Addresses field and a fixed message.
I was looking at the settings for the task and nothing stood out as a solution to this.
Any help would be greatly appreciated.
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
Question about the task - send email for this incident
If you're talking about the email option while in "edit" mode of an incident, I dont think it's possible to set pre-defined "These Addresses". You can edit the email template it uses though to get the fixed message you want.
An alternate way of sending to pre-defined addresses is to setup up a notification rule to send the info. to pre-defined addresses whenever an incident sends an email. I've never done this but I believe it should work fine. If you'd like to know more about or need help with this option please let me know.
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