Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Questions about upgrading BackUp Exec 2010 R3 w/SP2 to SP3

Created: 15 Dec 2013 • Updated: 16 Dec 2013 | 1 comment
This issue has been solved. See solution.

I have a BackUp Exec 2010 R3 Server (w/ SP2), running on Windows 2008 R2 Server (w/SP1).   The Windows Remote Agents for the server are on version 13.0 Rev 5204.

Currently this BUE server is used to backup an Exchange 2010 RTM server.   There is now a business requirement to upgeade the Exchange 2010 Server to Service Pack 3, so I have a few questions about the BUE requirements that go along with this upgrade.

1.  The Remote Agents are running on two Windows 7 hosts, and two Windows 2008 R2 w/SP1 hosts.   Will the Remote Agents need to be upgraded, when the BUE 2010 Server is upgraded to SP3?  If so, does the upgrade of the service agents require a full system reboot of the machines the agents are running on?

2.  During the upgrade of the BUE Server from SP2 to SP3, will the Windows 2008 R2 Server the BUE 2010 server is running on require a reboot?

3.  If the Exchange 2010 Server is upgraded to SP3, before the BackUp Exec 2010 R3 server can be upgraded to SP3, what are the ramifications of the BUE Server attempting to backup the Exchange 2010 Server w/SP3 before the BUE Server has been patched to SP3?

Operating Systems:

Comments 1 CommentJump to latest comment

pkh's picture

1) Yes. Othewise, they would not get the SP3 enhancements.  It is better to reboot the servers after an upgrade because some files/modules may be held by some other processes during the upgrade and they can only be replaced during a reboot.  If you do not have the time to upgrade all the remote agents at one go, you can do so in phases.  The old agents will work with SP3, but they must be upgraded as soon as possible.

2) Yes.  Definitely.

3) You are using an unsupported configuration.  This means that Symantec will not guarantee that your backup and restores will work.  If they work, you are lucky.  If not, you are on your own.  It is better to upgrade BE before Exchange.

SOLUTION