Questions on Queues (Order, Active-Inactive) Servicedesk 7.5
rather than any sane order that can easyly be set this seems to be in the same order that they appear in
[ProcessManager].[dbo].[ImServiceQueue] is there any whay to change the order other than altering the sql DB?
also I see edit and remove under "Manage Incident Service Queues" in submit Request -> Administrative services, but no way to make one inactive. My orgnivation tend to have some reorg when new people comes to power. Will Removing and adding queues cause problems with ticket assigns.
Correct the Service Queue
Correct the Service Queue information is simply displayed as its stored in SQL. However this can easily be remedied by simply modifying the SD.Feeder.TechnicianIncidentforms project to include a 'Simple Collection Sort' component to operate on the AllServiceQueues variable after its loaded from SQL. Add this component to the 'InitData(Non-Cached) and Declarations' embedded model.
Unfortunately this can't be done for the Re-assignment functionality as the project isn't provided for modification.