Queued Incidents

 sql="workitem_status_lookup_id = 300"

Adding this criteria to your xml query in the dashboard.ascx page should do the trick.  Make sure whatever id you use is the id of "Open" tickets.

Where do I find the below mentioned. Would it be in my list queries?

criteria to your xml query in the dashboard.ascx page

That section should go on line 15,  and look pretty much like the section above it that just does a person's Open incidents.

Not familiar with line 15. is this done behind the scenes?

Oops sorry, sometimes I get interrupted and don't finish a thought. 

If you modify the dashboard.ascx file you should be able to see the place to add that.  Counting down the number of lines you should reach the 15th line.  Mine (which is default right now) says:      sql = " "

You'll want to modify yours to be:  sql="workitem_status_lookup_id = 300"  like mccarthy.cw mentioned. 

dashboard.ascx ? Thank you...

Im not really familiar with behind the scenes ... let me know..thanks

thanks for your help. i will let you now how it goes...jb

is there a way move all the current closed incidents out of a queue? do you know of a way?

Sure instead of this:
sql="workitem_status_lookup_id = 300"

use this:
 sql="workitem_status_lookup_id != 600"

edit multiple incidents and then i moved them out and created an incident rule to not allow closed incidents in that que.